Jll

ExperienceAmbassador&FacilityCoordinator

Tokyo, Japan FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Experience Ambassador & Facility Coordinator at Jll. Skills: reception operations, facilities coordination, vendor management, financial administration. Manage front door area and visitors. Maintain professional front-of-house presence”

What You'll Do.

Manage front door area and visitors

Maintain professional front-of-house presence

Provide access coordination and guest support

Handle mail and courier management

Deliver responsive employee support

Coordinate facilities maintenance and vendor servicing

Liaise with building management and contractors

Monitor monthly operational spend

Ensure workplace compliance and safety

Support internal events and logistics

Manage vendor setup and guest coordination

Create Purchase Orders in JDE

Generate monthly client billing invoices

Raise Purchase Orders in Coupa

Process invoices and submit Goods Receipts

Coordinate finance approvals and payment timelines

Track operational budgets and documentation

How You'll Work.

Team & Collaboration

cross-functional coordination; stakeholder management

Communication Scope

Communicate realistic timelines confidently

Full Job Description

**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The Experience Ambassador & Facility Coordinator serves as the sole onsite point of contact responsible for reception operations, facilities coordination, vendor management, workplace activations, and dual-entity financial administration across JLL and the Client. This is a high-visibility, high-accountability role requiring strong operational ownership, structured prioritization, and the ability to manage concurrent responsibilities in a fast-paced corporate environment. The position operates across two organizational structures and multiple financial and workplace systems, requiring disciplined execution and confident stakeholder management. **Core Responsibilities** **Front-of-House & Workplace Experience ** * Manage the front door area and visitors welcoming and guiding * Maintain professional front-of-house presence * Provide access coordination and guest support * Handle mail and courier management * Deliver responsive yet structured employee support * Liaise with Landlord/BMO as a tenant perspective **Facilities & Operations Management ** * Coordinate facilities maintenance and vendor servicing * Liaise with building management and contractors * Oversee pantry, stationery, and operational inventory * Monitor monthly operational spend and cost tracking * Ensure workplace compliance and safety procedures * Responding Client's request per F&RE related tasks and conduct ad-hoc **Event & Activation Support *

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