incident.io
Technology
ExpansionAccountManager
“Expansion Account Manager at incident.io. Skills: Customer Success, Account Management, Revenue growth. Manage scaled customer portfolio. Guide customers post-sales”
What You'll Achieve.
Drive customer success; Drive revenue growth; Ensure customers realize value
Industry & Context.
What They're Looking For.
Must Have
5+ years SaaS experience, Manage multiple customer relationships, Drive adoption, retention, expansion, Identify upsell/cross-sell opportunities, Time management skills, Project management skills, Communication skills, Interpersonal skills
Nice to Have
Customer Success experience, Account Management experience
What You'll Do.
Manage scaled customer portfolio
Guide customers post-sales
Ensure customer goal achievement
Educate customers on value
Drive adoption and expansion
Maximize value across organizations
Identify upsell opportunities
Identify cross-sell opportunities
Introduce additional features
Introduce additional products
Introduce additional services
Own strategic post-sales activities
Combine product expertise
Combine strategic planning
Combine project management
Deliver seamless customer experience
Deliver valuable customer experience
Address customer challenges
How You'll Work.
Team & Collaboration
Broader GTM team
Communication Scope
Communication skills
Process & Methodology
Project management
Applying for this Expansion Account Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
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