incident.io
Technology
ExpansionAccountManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Expansion Account Manager at incident.io. Skills: Customer Success, Account Management, Revenue growth. Manage scaled customer portfolio. Guide customers post-sales”
What You'll Achieve.
Drive customer success; Drive revenue growth; Ensure customers realize value
Industry & Context.
What They're Looking For.
Must Have
5+ years SaaS experience, Manage multiple customer relationships, Drive adoption, retention, expansion, Identify upsell/cross-sell opportunities, Time management skills, Project management skills, Communication skills, Interpersonal skills
Nice to Have
Customer Success experience, Account Management experience
What You'll Do.
Manage scaled customer portfolio
Guide customers post-sales
Ensure customer goal achievement
Educate customers on value
Drive adoption and expansion
Maximize value across organizations
Identify upsell opportunities
Identify cross-sell opportunities
Introduce additional features
Introduce additional products
Introduce additional services
Own strategic post-sales activities
Combine product expertise
Combine strategic planning
Combine project management
Deliver seamless customer experience
Deliver valuable customer experience
Address customer challenges
How You'll Work.
Team & Collaboration
Broader GTM team
Communication Scope
Communication skills
Process & Methodology
Project management
Full Job Description
ABOUT INCIDENT.IO http://incident.ioincident.io incident.io http://incident.ioincident.io is the leading AI incident response platform, built to help teams dramatically reduce incident response time and improve reliability. We bring together on-call, incident response, AI SRE, and status pages in a single platform, giving teams everything they need to respond quickly, reduce downtime, and keep customers in the loop. Since launching in 2021, we’ve helped over 1,500 companies, including Netflix https://netflix.com/, Airbnb https://www.airbnb.co.uk/, and Block https://block.xyz/, run more than 500,000 incidents. Every month, tens of thousands of responders across Engineering, Product, and Support use incident.io http://incident.io to restore services faster, stay aligned under pressure, and focus on building what matters. We’re a fast-growing, highly ambitious team that cares deeply about our customers, product quality, and making it magic. We’ve raised $100M from Index Ventures https://www.indexventures.com/, Insight Partners https://www.insightpartners.com/, and Point Nine, https://www.pointnine.com/ alongside founders and executives from world-class technology companies. THE TEAM Our Customer Success Organization is central to incident.io http://incident.io, expertly understanding customer challenges and delivering impactful Incident Management solutions. We take a customer-led product approach, working closely with our Product team to address each customer's unique needs. We aim to delight customers at every stage, fostering long-term relationships built on trust and mutual growth. The Expansion Account Management team drives customer success and revenue growth through a scaled, data-driven model. Managing our high-volume Commercial base, they use automation, insights, and one-to-many strategies to drive adoption, retention, and expansion. Through strategic thinking and proactive outreach, they uncover growth opportunities, enhance efficiency, and ensure customers
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