AIA
Executive,Training&Competence
Neural analysis suggests this role is
optimal for Executive candidates.
“Executive, Training & Competence at AIA. Skills: System enhancements, Operational support, Process improvement. Execute system enhancements. Administer system enhancements”
Industry & Context.
Bugfixes; Service recovery
What They're Looking For.
Must Have
System enhancements based on feedback, Liaising point to stakeholders, Translate needs into functional specs, Implement system changes, Support Product related releases, Support User acceptance testing, Maintain knowledge of system checks, Assist with ad-hoc projects, Raise tickets for system issues, Prepare data from extraction projects, Assist team members with enquiries, Participate in IT DR exercises, Track and raise incident reports, Ensure incidents are resolved, Carry out service recovery, Support push of AI and tools, Review current processes, Provide suggestions for improvement, Automate processes where applicable
What You'll Do.
Execute system enhancements
Administer system enhancements
Translate operational needs into specs
Translate regulatory needs into specs
Work with stakeholders to implement changes
Support Point of sale systems
Support User acceptance testing
Configure systems for enhancements
Maintain knowledge of system checks
Assist with system enhancement projects
Assist with system maintenance projects
Raise tickets for system issues
Provide information for bugfixes
Prepare data for operational use
Prepare data for audit support
Assist with system related enquiries
Participate in IT DR exercises
Track incident reports
Raise incident reports
Ensure incidents are resolved
Carry out service recovery for disruptions
Support push of AI tools
Support push of process tools
Review current processes
Provide suggestions for improvement
How You'll Work.
Team & Collaboration
Liaising point to stakeholders; Work with internal stakeholders; Work with external stakeholders; Work with tech; Work with users; Assist team members; Work with stakeholders; Work with relevant parties
Process & Methodology
Ad-hoc projects
Full Job Description
**At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.** _It’s about finding new ways to not only better people 's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ _And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business._ **Sound like you? Then read on.** **About the Role** The key objective is to execute and administer system enhancements based on Regulatory and Business user Feedback. To be the liaising point to the respective stakeholders with regards to these usual business functions. **1\. Business user/ Subject matter Expert (SME) for Systems (IPoS+, Leader endorsement, Interactive Competency Management (ICM), CRM etc)** * Translate operational and regulatory needs into functional specification document for system enhancement. * Work with internal and external stakeholders to implement system changes in line with compliance and regulatory frameworks and deadlines. * Support Product related releases for Point of sale systems (Tips/ Product Matrix) * Support User acceptance testing (UAT) and system configuration for system enhancements. * Maintain knowledge of existing system related checks and functions for audit readiness * Assist with ad-hoc projects and tasks related to system enhancements and maintenance. **2\. System related Operational Support** * Raise tickets for system issues, work with tech and users to provide information to tech for bugfixes. * Request for and prepare data from data extraction projects for operational use/ audit support for related systems. * Assist team members and agency force with system related enquiries. * Participate in IT DR exercises.
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