State Street
financial services
ExecutiveTechnicalSupportLead(EUC)-AssistantVicePresident
Neural analysis suggests this role is
optimal for Senior candidates.
“Executive Technical Support Lead (EUC) - Assistant Vice President at State Street. Skills: End User Support, Executive Support, Technical Support, Microsoft 365, Microsoft Windows, Mac OS, Mobile Devices, Collaboration Tools. Provide high quality, responsive technical expertise to all supported executives and their assistants.. Resolve any escalations and ensure that executives are kept informed of the problem resolution status at all times.”
Industry & Context.
Proven analytical mindset; ability to troubleshoot and make quick, accurate decisions in a high-pressure environment; Resolve any escalations; implementing resolutions where appropriate; preventing known problems; responding to them with urgency
Ability to take control in a crisis situation
What They're Looking For.
Must Have
Excellent communication skills (both verbal and written), Must have interpersonal, business, and stakeholder management skills., Ability to take control in a crisis situation, participating in calls, providing management updates, providing clear direction and assistance to relevant teams as needed, Proven analytical mindset, ability to troubleshoot and make quick, accurate decisions in a high-pressure environment, “Hands on” experience with Microsoft Windows desktop technologies and Mac OS, Ability to work independently and collaborate effectively in a team environment, Knowledge of ServiceNow knowledgebase and ticketing system, experience and proficiency in administering MS 365 application Suite, Knowledge on collaboration tools like Zoom, MS Teams etc., Understanding of mobile devices both iOS and Android, Basic troubleshooting experience of Wi-Fi, printers, LAN and Network, Basic knowledge on upkeep of IT devices like Poly Cam, iPad, DTEN, etc. through regular patch updates, Total experience of 15+ years in the IT Industry in infrastructure space where 8+ years of experience is in providing hands on technical support directly to the Senior Executives
Nice to Have
Understanding of networking and corporate domain architecture., Understanding of video conferencing software platforms and a basic understanding of video conferencing hardware, Basic understanding of Cloud Infrastructure (AWS, Azure, etc. ). Certification preferred, Understanding of ITIL framework. Certification preferred, Good understanding of Incident Management, Release Management, Security
What You'll Do.
responsive technical expertise to all supported executives and their assistants.
Resolve any escalations and ensure that executives are kept informed of the problem resolution status at all times.
Build rapport with our customer base by eliciting any areas of concern they may have and implementing resolutions where appropriate.
Safeguard the technology environment by being proactive
preventing known problems
guarding against unknown threats
and responding to them with urgency.
Assist with creation of operational readiness documentation.
Ensure adherence to audit controls in a highly regulated environment with an eye towards risk excellence.
Stay current with technology trends and participate in guiding the future direction of new solutions.
Be equally comfortable presenting technical concepts to executives and troubleshooting technical issues alongside senior level engineers.
Execute strategic initiatives with minimal guidance or oversight
How You'll Work.
Team & Collaboration
Share knowledge and provide mentoring to team members.; Ability to work independently and collaborate effectively in a team environment; troubleshooting technical issues alongside senior level engineers
Communication Scope
Excellent communication skills (both verbal and written); presenting technical concepts to executives
Process & Methodology
Execute strategic initiatives with minimal guidance or oversight
Full Job Description
**Job Title** Executive Technical Support Lead (EUC) - Assistant Vice President **Role Summary & Role Description** State Street’s Tech Platform Engineering & Operations (TPEO) Executive Technology Group (ETG) is looking to hire for our Executive Support Lead in India. We are looking for a proven, skilled, End User Support Engineer who possesses strong Technical and interpersonal skils to help us deliver on our GTS shared goals. Individual will focus on providing all aspects of technical support including desktop, mobile, good understanding overall Microsoft 365 suite technologies and AV needs to State Street executives, their executive assistants, and our Board of Directors. Individual should be able to work efficiently with teammates to deliver on their goals leveraging modern tools, technologies, and processes through simplification and automation while always providing superior service to our senior executives. As a member of the Global ETG (Executive Technology Group) you will: * Provide high quality, responsive technical expertise to all supported executives and their assistants. * Resolve any escalations and ensure that executives are kept informed of the problem resolution status at all times. * Build rapport with our customer base by eliciting any areas of concern they may have and implementing resolutions where appropriate. * Share knowledge and provide mentoring to team members. Lead by example and strive to raise the skill level bar for the entire team. * Safeguard the technology environment by being proactive, preventing known problems, guarding against unknown threats, and responding to them with urgency. * Assist with creation of operational readiness documentation. * Ensure adherence to audit controls in a highly regulated environment with an eye towards risk excellence. * Stay current with technology trends and participate in guiding the future direction of new solutions. * Be equally comfortable presenting technical concepts to executives and troub
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