Target
ExecutiveTeamLeaderService&Engagement(AssistantStoreManager)
“Executive Team Leader Service & Engagement (Assistant Store Manager) at Target. Skills: guest service, team leadership, sales growth, talent planning. Build a team of passionate advocates. Drive total store sales and profitability”
What You'll Achieve.
exceed guest service expectations; drive adoption, usage and ultimately guest loyalty; make shopping effortless and seamless for guests; deliver service and sales goals; decreasing wait time; friendly guest interaction; service recovery; drive total store sales; impacts total store profitability; drive proficiencies for all front of store experiences; promote a positive team and guest centric culture; reinforce critical guest service behaviors; understand, troubleshoot and follow-up on opportunity areas; make things right for the guest; support peak traffic times, key holiday events and weekends; support a frictionless experience during guest peak traffic times; reward our guest and/or enhance their shopping experience; deliver an efficient and hassle free guest pick up experience; lead team to work in the same way and hold others accountable to this commitment
Industry & Context.
guest problem solving; cognitive skills, including problem analysis, decision making, financial and quantitative analysis; troubleshoot opportunity areas; de-escalating the situation
Access all areas of the building to respond to guest or team member issues, Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds, Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary, Work a schedule that aligns to guest and business needs (this includes early morning, evening and weekends), As a key carrier, follow all safe and secure training and processes
What They're Looking For.
Must Have
4 year degree or equivalent experience, interpersonal and communication skills, business acumen, Manage conflict, lead and hold others accountable, Relate well with and interact with all levels of the organization, cognitive skills, including problem analysis, decision making, financial and quantitative analysis, Learn and adapt to current technology needs, Manage workload and prioritize tasks independently and with a team, Access all areas of the building to respond to guest or team member issues, Interpret instructions, reports and information, Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds, Accurately handle cash register operations and cash transactions, Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary
What You'll Do.
Build a team of passionate advocates
Drive total store sales and profitability
Anticipate staffing needs and recruit
Manage leaders on training completion
Engage in development conversations
Personalize recognition and appreciation
Establish a culture of accountability
Understand business reporting and guest insights
Respond to negative guest experiences
Own schedules to support peak traffic
Manage store experience and staffing needs
Ensure Team Leader schedules support frictionless experience
Champion physical and digital offerings
Stay up-to-date on promotions
Utilize guest survey reporting tools
Lead team for efficient guest pick up
Work a schedule aligning to business needs
Demonstrate ethical conduct and safety
Follow safe and secure training
How You'll Work.
Team & Collaboration
Work efficiently and as a team to deliver for our guests; Interact with people all day; Making things easy for others; Interacting with guests, solving concerns; Making the guests day better; Relate well with and interact with all levels of the organization
Communication Scope
interpersonal and communication skills
Process & Methodology
Manage workload and prioritize tasks independently and with a team
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