Target
Retail
ExecutiveTeamLeaderService&Engagement(AssistantManagerFrontEnd)T1839
“Executive Team Leader Service & Engagement (Assistant Manager Front End)- T1839 at Target. Skills: guest service, team management, sales growth, talent management. Build a team of passionate and knowledgeable Guest Advocates. Drive total store sales”
What You'll Achieve.
exceed guest service expectations; drive adoption, usage and ultimately guest loyalty; make shopping effortless and seamless for guests; deliver service and sales goals; decrease wait time; friendly guest interaction; service recovery; Drive total store sales; impacts total store profitability; make things right for the guest; support peak traffic times; support key holiday events and weekends; support a frictionless experience during guest peak traffic times; reward our guest and/or enhance their shopping experience; deliver an efficient and hassle free guest pick up experience; drive change in key areas with the greatest impact on guest
Industry & Context.
guest problem solving and resolution; problem analysis; decision making
Access all areas of the building to respond to guest or team member issues, Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds, Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary, As a key carrier, follow all safe and secure training and processes, Address store needs (emergency, regulatory visits, etc. )
What They're Looking For.
Must Have
4 year degree or equivalent experience, interpersonal and communication skills, business acumen, Manage conflict, lead and hold others accountable, Relate well with and interact with all levels of the organization, cognitive skills, including problem analysis, decision making, financial and quantitative analysis, Learn and adapt to current technology needs, Manage workload and prioritize tasks independently and with a team, Access all areas of the building to respond to guest or team member issues, Interpret instructions, reports and information, Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds, Accurately handle cash register operations and cash transactions, Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary
What You'll Do.
Build a team of passionate and knowledgeable Guest Advocates
Drive total store sales
Anticipate staffing needs
talent plan and recruit
Manage leaders to follow-up on training completion
Engage in consistent and meaningful development conversations
Personalize recognition and appreciation
Establish a culture of accountability
Understand business reporting and guest insights
Quickly respond to any negative guest shopping experience
Own schedules that follow the scheduling allocation
Manage the store experience by anticipating needs
Ensure Team Leader schedules support a frictionless experience
Be the champion of physical and digital offerings
Stay up-to-date on upcoming major promotions
Utilize guest survey reporting tools
Lead the team to deliver an efficient pick up experience
Work a schedule that aligns to guest and business needs
Demonstrate a culture of ethical conduct
follow all safe and secure training
How You'll Work.
Team & Collaboration
work efficiently and as a team to deliver for our guests; interact with all levels of the organization; work in the same way and hold others accountable
Communication Scope
interpersonal and communication skills
Process & Methodology
planning department monthly/quarterly workload
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