Target
ExecutiveTeamLeaderService&Engagement(AssistantManagerFrontEnd)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Executive Team Leader Service & Engagement (Assistant Manager Front End) at Target. Skills: guest service, team management, sales growth, talent management. Build a team of passionate and knowledgeable Guest Advocates. Drive total store sales”
What You'll Achieve.
exceed guest service expectations; drive adoption, usage and ultimately guest loyalty; deliver service and sales goals; decrease wait time; friendly guest interaction; service recovery; drive total store sales; impacts total store profitability; frictionless experience during guest peak traffic times; reward our guest; enhance their shopping experience; deliver an efficient and hassle free guest pick up experience; ethical conduct; safety
Industry & Context.
guest problem solving; problem analysis; decision making
Access all areas of the building to respond to guest or team member issues, Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds, Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary, As a key carrier, follow all safe and secure training and processes, Address store needs (emergency, regulatory visits, etc. )
What They're Looking For.
Must Have
4 year degree or equivalent experience, interpersonal and communication skills, business acumen, Manage conflict, lead and hold others accountable, Relate well with and interact with all levels of the organization, cognitive skills, including problem analysis, decision making, financial and quantitative analysis, Learn and adapt to current technology needs, Manage workload and prioritize tasks independently and with a team, Access all areas of the building to respond to guest or team member issues, Interpret instructions, reports and information, Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds, Accurately handle cash register operations and cash transactions, Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary
What You'll Do.
Build a team of passionate and knowledgeable Guest Advocates
Drive total store sales
Anticipate staffing needs
talent plan and recruit
Manage leaders to follow-up on training completion
Engage in consistent and meaningful development conversations
Personalize recognition and appreciation
Establish a culture of accountability
Understand business reporting and guest insights
Quickly respond to any negative guest shopping experience
Own schedules that follow the scheduling allocation
Manage the store experience by anticipating staffing needs
Ensure Team Leader schedules support a frictionless experience
Be the champion of physical and digital offerings
Stay up-to-date on upcoming major promotions
Utilize guest survey reporting tools
Lead the team to deliver an efficient pick up experience
Work a schedule that aligns to guest and business needs
Demonstrate a culture of ethical conduct
follow all safe and secure training
How You'll Work.
Team & Collaboration
work efficiently and as a team to deliver for our guests; interacting with guests; solving concerns; making the guests day better; Relate well with and interact with all levels of the organization
Communication Scope
interpersonal and communication skills
Full Job Description
The pay range is $64,000.00 - $128,000.00 Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at [https://corporate.target.com/careers/benefits](https://corporate.target.com/careers/benefits). **ALL ABOUT TARGET** Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. [Learn more about Target here](https://corporate.target.com/about). **ALL ABOUT SERVICE & ENGAGEMENT** Advocates of guest experience who welcome, thank and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both physical and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping effortless and seamless for guests at the checklanes, guest services, gift registry, pick-up and drive up. **At Target, we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of a Service & Engagement Executive Team Leader can provide you with the:** * Knowledge of guest service fundamentals and experience building and managing a guest first team culture across the store * Skills in guest engagem
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