ExecutiveSupportHelpdeskAdministrator

## Description Delta Solutions and Strategies is seeking highly skilled and motivated candidates to join a high-performance team to support US Space Command (USSPACECOM) J6 as Executive Communications Administrators, supporting VIP level customers. Executive Comms Admins provide advanced IT support to all Command Executives identified as priority 1-3, including support for computer network systems and client support services. They will also assist with and perform tracking, proper assignment and coordination of tickets submitted by the customer as well as reporting status. The successful candidate will play a key role in maintaining continuity of operations for Command priority customers while exercising independent judgment in performing complex technical tasks.   An active TS/SCI is required for this position.  ## What you will be doing Staff the dedicated USSPACECOM telephone line as first point of contact for priority customers Act as the first point of contact for identified priority customer user issues including account creation, access remediation, and resolution for known problems. Utilize best judgement to support effective solutions for users. Manage priority USSPACECOM customer service response times based on government provided guidelines at HQ USSPACECOM facilities and General Officer/Flag Officer (GOFO) housing. Support VIP / Executive Staff site visits and surge IT service, Service Desk, and VTC support during USSPACECOM Tier 1 National Level Exercises Operate, maintain, and provide input to USSPACEOM J6 processes, computer facilities, current and new IT System hardware and software. Service all IT and communications-related issues for HQ USSPACECOM mission computer hardware, software, and LANs. Coordinate and implement solutions for issues pertaining to systems/capabilities not functioning within baseline mission need. Manage issues that can be resolved onsite without the need for administrative capabilities held by the system/capability owner. Coor