NTU Shared Services
Executive/SeniorExecutive,Onestop
“Executive / Senior Executive, One-stop at NTU Shared Services. Skills: Student services, Customer service, Process improvement. Handle student enquiries. Collaborate with departments”
What You'll Achieve.
Improving student services; Optimization and efficiency gains
Industry & Context.
Problem-Solving Aptitude; Analytical skills; Proactive problem-solving abilities; Quick decision-making
Based on campus
What They're Looking For.
Must Have
Minimum Diploma in any discipline, Proficiency in Microsoft Office, Customer Focus, Problem-Solving Aptitude, Interpersonal Skills, Adaptability, Time Management, Professionalism
Nice to Have
Prior customer service experience, Genuine passion for assisting others
What You'll Do.
Handle student enquiries
Collaborate with departments
Handle international student pass
Support student insurance
Cover mailroom services
Draft standard operating procedures
Review knowledge articles
Participate in ad hoc projects
How You'll Work.
Team & Collaboration
Collaborate with relevant departments; Collaborating with IT and other relevant stakeholders/departments
Communication Scope
Excellent interpersonal abilities
Process & Methodology
Managing improvement projects
Applying for this Executive / Senior Executive, One-stop role?
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