NTU Shared Services
Executive/SeniorExecutive,One-stop
Neural analysis suggests this role is
optimal for Senior candidates.
“Executive / Senior Executive, One-stop at NTU Shared Services. Skills: Student services, Customer service, Process improvement. Handle student enquiries. Collaborate with departments”
What You'll Achieve.
Improving student services; Optimization and efficiency gains
Industry & Context.
Problem-Solving Aptitude; Analytical skills; Proactive problem-solving abilities; Quick decision-making
Based on campus
What They're Looking For.
Must Have
Minimum Diploma in any discipline, Proficiency in Microsoft Office, Customer Focus, Problem-Solving Aptitude, Interpersonal Skills, Adaptability, Time Management, Professionalism
Nice to Have
Prior customer service experience, Genuine passion for assisting others
What You'll Do.
Handle student enquiries
Collaborate with departments
Handle international student pass
Support student insurance
Cover mailroom services
Draft standard operating procedures
Review knowledge articles
Participate in ad hoc projects
How You'll Work.
Team & Collaboration
Collaborate with relevant departments; Collaborating with IT and other relevant stakeholders/departments
Communication Scope
Excellent interpersonal abilities
Process & Methodology
Managing improvement projects
Full Job Description
Join our dynamic team as an Executive / Senior Executive at NTU Shared Services, One-Stop. You will be responsible for various student-centric processes including student concession cards, NTU mailroom services, international student pass, student insurance, degree certificate & transcript, letter of certification and addressing diverse student queries received via our One Stop hotlines, counter and emails. If you thrive in a fast-paced environment and are passionate about providing exceptional service to students, we want you on our team! **The key responsibilities are:** * Handle diverse student enquiries received through One Stop hotlines, emails and counter, providing accurate and prompt assistance. * Collaborate with relevant departments to address complex student-related queries and issues effectively. * Handle international student pass, adhering to relevant regulations and guidelines. * Support other portfolio including student insurance, degree certificate & transcript and letter of certification processes, student concession card, tuition grant and PSEA claim. * Cover for NTU mailroom services, overseeing mail distribution and related logistical operations, when required. * Draft standard operating procedures (SOPs) for various student services processes, ensuring clarity, consistency, and compliance with institutional policies and regulations. * Review and propose updates to knowledge articles, aligned with changes in processes. * Participate in ad hoc projects and initiatives aimed at improving student services, contributing expertise and insights to cross-functional teams as needed. **Candidate with following experiences may be considered for Senior Executive role:** * Support the team in managing improvement projects within the department's scope, collaborating with IT and other relevant stakeholders/departments to share painpoints, identify requirements, implement changes, and ensure smooth integration with existing systems. * Propose improvements in
Applying for this Executive / Senior Executive, One-stop role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about NTU Shared Services?
Real rants from real employees. Read before you apply.