Kone
elevator and escalator
Executive/SeniorExecutive-Maintenance
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Executive/ Senior Executive-Maintenance at Kone. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, customer relationship management, service operations. perform all the service operations on site, according to the service contract requirements, the company policies and the KONE processes. Responsible for customer satisfaction through quality of service and through regular, proactive, and preci”
What You'll Achieve.
customer satisfaction; accuracy of e-Optimum and Customer Notification; equipment safety and performance; end-users and the site safety; safe working environment; execution of the service visits respecting the schedule and time limit, the quality standards, the time allocation and the processes
Industry & Context.
identifying site risk; take immediate action on site in case of high risk identification; identifying “unplanned” service repairs; identifying the spare need
What They're Looking For.
Must Have
perform all the service operations on site, according to the service contract requirements, the company policies and the KONE processes
What You'll Do.
perform all the service operations on site
according to the service contract requirements
the company policies and the KONE processes
Responsible for customer satisfaction through quality of service and through regular
and precise on-site communication (callout ETA
Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification.
Accountable for maintaining excellent relationships with the customers
the contact person and end-users presents on site
by applying the Ambassador attitude.
Accountable for equipment safety and performance
Accountable for managing the site environment during service operations
Accountable for identifying site risk
and communicate them to his supervisor
Accountable to take immediate action on site in case of high risk identification and to apply the escalation procedure
Accountable for identifying “unplanned” service repairs based on the equipment needs
contacting the on-site contact person
get his approval if not covered by the contract
Accountable for the end-users and the site safety
Accountable for the safe working environment
Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.
Accountable for the execution of the service visits (planned maintenance
callouts and service repairs) respecting the schedule and time limit (callout)
the quality standards
the time allocation and the processes
Responsible for effectively planning his workload
in conjunction with the service supervisor
Accountable for raising sales lead to his supervisor
Accountable for very precise and timely back reporting of the work done according to the process
Responsible for submitting time sheets based on the execution
Responsible for managing his proximity stock (shelving
identifying the spare need
requesting the spare to his supervisor.
Responsible for keeping the service tooling
maintained and in good condition
Contributes to the ongoing improvement of the products
the methods and the safety by feedback to the PCM organisation and his supervisor
How You'll Work.
Team & Collaboration
cross-functional coordination; vendor/stakeholder management; collaboration
Communication Scope
regular, proactive, and precise on-site communication
Process & Methodology
process management, resource planning
Full Job Description
KONE India is part of KONE, one of the global leaders in the elevator and escalator industry. KONE has been ranked as one of the most innovative companies in the world. Every day, millions of people globally are using our elevators and escalators in an increasingly urbanizing environment. We want to offer the best People Flow™ experience to those using our equipment in residential and office buildings, hotels, public transportation sites, hospitals, shopping malls and many special buildings ** _What we are looking for?_** A competent service professional to perform all the service operations on site, according to the service contract requirements, the company policies and the KONE processes. **_What will you be doing?_** **Customer relationship management** • Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc) • Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification. • Accountable for maintaining excellent relationships with the customers, the contact person and end-users presents on site, by applying the Ambassador attitude. • Accountable for equipment safety and performance • Accountable for managing the site environment during service operations • Accountable for identifying site risk, and communicate them to his supervisor • Accountable to take immediate action on site in case of high risk identification and to apply the escalation procedure • Accountable for identifying “unplanned” service repairs based on the equipment needs, contacting the on-site contact person, get his approval if not covered by the contract, and perform them **Service operations** • Accountable for the end-users and the site safety • Accountable for the safe working environment • Responsible for safe working practices and carrying out the operations according to maint
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