ExecutiveResponseTeamCaseManager2

LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed. Join us to transform the way the world works. This role will be based in Omaha, NE. At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. The Executive Response Team Case Manager 2 will work as a central point of contact to own and respond to escalated member issues via phone and e-mail. They will ensure we are providing the absolute best member experience for our internal and external members/customers. This person will support all business groups within Global Support Organization and become a subject matter expert in these areas. They will be called upon to identify gaps within processes, member experience, and inefficiencies. This role will be working a 40-hour work week, Monday-Friday from 8:00am-5:00pm CST. The role will also be on call as needed. Responsibilities Case Management & Triage * Serves as an escalation contact, assessing urgency and severity using a structured case severity matrix and identifying nuances or trends beyond the immediate case. * Triages cases, routing to and engaging with multiple senior partners (e.g., Executive Escalations & Engagement seniors & leads, Trust & Safety, Product, or Legal) to inform outcomes and resolutions. * Manages end-to-end resolution for moderate-