NTU
Executive,ResidentRelations
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Executive, Resident Relations at NTU. Skills: Resident Relations, Contract Management, Quality Management. Process hostel applications and room assignments. Manage waitlist and student appeals for accommodation”
Industry & Context.
contributing to problem-solving and resolution of concerns; addressing and resolving student residents’ requests, feedback, and complaints
Conduct investigations for incident reports, Evaluate safety and security measures, Follow-up actions for enhancement and refinements of measures, Implement approved sanctions
What They're Looking For.
Must Have
3 years of relevant working experience in residential management / services, customer service / resident relations management, housing operation support, contract management, quality, corporate service (finance / billing)
Nice to Have
student hostels experience, staff housing experience, hospitality services experience
What You'll Do.
Process hostel applications and room assignments
Manage waitlist and student appeals for accommodation
Conduct inspections for room quality before student check-in
Ensure accurate billing of hall fees and other items
Process timely collection and follow-up for payments
Process timely refunds to students where applicable
Communicate with colleagues and vendors on maintenance status
Engage student residents to understand and address needs
Resolve student resident requests
and complaints promptly
Inform student residents about scheduled maintenance and repairs
Conduct walkthroughs of OCH managed premises for safety
Propose sanctions for rule violations based on severity
Implement approved sanctions for rule violations
Maintain up-to-date resident records for billing and reporting
Manage facilities reservations through established booking channels
Manage pre-event and post-event arrangements
How You'll Work.
Team & Collaboration
Collaborate with colleagues and external vendors / contractors; Engage student residents proactively
Communication Scope
Communicate and inform student residents in advance
Full Job Description
The Office of Campus Housing (OCH) serves to make NTU the hub and destination to deliver best-in-class campus for learning, working, and living. OCH is a critical department responsible for student and faculty housing on campus, the sports and recreational facilities, and its related services. We are looking for individuals who have a strong passion for delivering exceptional service to residents of the University’s student and faculty housing, and athletes and users of sports & recreation facilities on campus. The role provides the successful candidate with the opportunity to develop, contribute and grow oneself holistically across areas of excellence in customer relationship management, facilities & contracts management and/or quality and corporate functions (e.g. finance / billing, quality management, etc.) within the Department. If you are a diploma holder with at least 3 years of relevant working experience in residential management / services, customer service / resident relations management, or housing operation support and contract management, quality, and corporate service (finance / billing), you may be the one whom we are looking for. Having an experience in student hostels, staff housing or hospitality services would be a plus for this role! **The incumbent is required to:** * Hostel application processing and the assignment of rooms / housing units, including the management of waitlist and students’ appeal for on-campus accommodation. * Ensure the high quality of rooms / housing units for students’ check-in through comprehensive inspections. * Ensure accurate billing of hall fees and other payable items as well as timely collection and follow-up where necessary. This includes accurate and timely refunds to students where applicable. * Collaborate with colleagues and external vendors / contractors to get update on the status of maintenance / repairs to student hostels. * Proactively engage student residents in understanding and addressing residents’ need
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