Absa Bank Limited
Banking
ExecutiveOperationsSME
“Executive Operations SME at Absa Bank Limited. Skills: Operational excellence, Transformation, Stakeholder management, People leadership. Lead and enable SME Operations function. Shape and influence end-to-end operational ecosystem”
What You'll Achieve.
Deliver on segment’s strategic priorities; Ensure effective prioritisation, seamless execution, and measurable business impact; Enhance banker productivity; Deliver a differentiated client experience; Improve cost-to-serve and turnaround times; Enhance scalability, productivity, and client experience
Industry & Context.
What They're Looking For.
Must Have
Relevant Honours Degree (NQF Level 8) or equivalent, 10–15 years’ experience in operations, including leading large, complex teams, 3–5 years’ experience operating at a strategic/executive level, influencing enterprise-wide outcomes, Proven track record in driving large-scale operational transformation and digitisation, Proven track record in leading change in complex, matrixed environments, Proven track record in delivering measurable improvements in operational efficiency and client experience, Commercial acumen and understanding of SME business Banking operations, Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies
What You'll Do.
Lead and enable SME Operations function
Shape and influence end-to-end operational ecosystem
Drive high-performance operations environment
Define and cascade SME Operations strategy
Translate strategic intent into operational roadmaps
Ensure optimal allocation of resources
and continuous improvement of processes
Embed culture of operational discipline
Lead and orchestrate transformation initiatives
Influence prioritisation of technology and digital initiatives
Ensure effective landing of change initiatives
Drive digitisation and automation
Ensure adherence to Group Risk and Compliance frameworks
Embed robust control environments
Act as key interface between teams
Influence cross-functional prioritisation
Build and maintain strategic partnerships
Build leadership capability and succession pipelines
Foster culture of accountability
How You'll Work.
Team & Collaboration
Act as the key interface between SME, Product, Technology, Risk, and Operations teams; Influence cross-functional prioritisation to ensure aligned delivery of SME outcomes; Build and maintain strategic partnerships with internal and external stakeholders
Process & Methodology
Programme Delivery
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