Executive
Executive-Maintenance
Neural analysis suggests this role is
optimal for Executive candidates.
“Executive - Maintenance at Executive. Skills: Customer relationship management, Service operations, Site safety. Manage customer relationships. Ensure customer satisfaction”
What You'll Achieve.
Ensure accuracy of e-Optimum; Ensure accuracy of Customer Notification
Industry & Context.
Identifying site risk; Identifying unplanned service repairs
What They're Looking For.
Must Have
Customer relationship management, Customer satisfaction, On-site communication, Back reporting of work, Equipment safety and performance, Managing site environment, Identifying site risk, Immediate action on site, Unplanned service repairs, End-users and site safety, Safe working environment, Safe working practices, Maintenance instructions, Safety instructions, Execution of service visits, Respecting schedule and time, Quality standards, Time allocation, Processes, Planning workload, Raising sales lead, Timely back reporting, Submitting time sheets, Managing proximity stock, Identifying spare need, Requesting spare, Keeping service tooling safe, Maintaining service tooling, Keeping service van safe, Maintaining service van, Keeping service instruments safe, Maintaining service instruments, Good condition of tooling, Feedback to PCM organisation, Feedback to supervisor, Familiar with lift technology, Familiar with associated technology, Attending proposed training
Nice to Have
Give training/coaching
What You'll Do.
Manage customer relationships
Ensure customer satisfaction
Provide proactive on-site communication
Report work performed accurately
Maintain excellent customer relationships
Maintain equipment safety
Maintain equipment performance
Manage site environment during service
Communicate site risks to supervisor
Take immediate action on site
Apply escalation procedure
Identify unplanned service repairs
Contact on-site contact person
Get approval for repairs
Perform unplanned repairs
Ensure end-user safety
Ensure safe working environment
Practice safe working
Carry out operations per instructions
Execute service visits
Respect schedule and time limits
Meet quality standards
Adhere to time allocation
Plan workload effectively
Raise sales leads to supervisor
Provide precise back reporting
Manage proximity stock
Keep service tooling safe
Maintain service tooling
Keep service van safe
Keep service instruments safe
Maintain service instruments
Keep service tooling in good condition
Keep service van in good condition
Keep service instruments in good condition
Provide feedback on products
Provide feedback on methods
Provide feedback on safety
Update supervisor on relevant information
Attend proposed training
Give training/coaching to nominated persons
How You'll Work.
Team & Collaboration
Feedback to PCM organisation; Feedback to supervisor
Communication Scope
On-site communication
Full Job Description
Customer relationship management • Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc) • Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification. • Accountable for maintaining excellent relationships with the customers, the contact person and end-users presents on site, by applying the Ambassador attitude. • Accountable for equipment safety and performance • Accountable for managing the site environment during service operations • Accountable for identifying site risk, and communicate them to his supervisor • Accountable to take immediate action on site in case of high risk identification and to apply the escalation procedure • Accountable for identifying “unplanned” service repairs based on the equipment needs, contacting the on-site contact person, get his approval if not covered by the contract, and perform them Service operations • Accountable for the end-users and the site safety • Accountable for the safe working environment • Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions. • Accountable for the execution of the service visits (planned maintenance, callouts and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation and the processes • Responsible for effectively planning his workload, in conjunction with the service supervisor • Accountable for raising sales lead to his supervisor • Accountable for very precise and timely back reporting of the work done according to the process • Responsible for submitting time sheets based on the execution • Responsible for managing his proximity stock (shelving, inventory, stock transfer, etc), identifying the spare need, requesting the spare to his supervisor. • Re
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