Mastercorp
Hospitality
ExecutiveHousekeeper
Neural analysis suggests this role is
optimal for Executive candidates.
“Executive Housekeeper at Mastercorp. Skills: Operational leadership, Personnel management, Budget objectives, Quality standards. Provide leadership. Motivate personnel”
What You'll Achieve.
Achieve KPIs; Achieve performance goals; Meet quality standards; Meet timeliness standards; Meet budget objectives; Achieve targets
Industry & Context.
Problem solving; Reasoning skills
Rare travel (5%), Physical lifting up to 25 lbs, Standing, Walking, Pushing, Pulling, Moving, Bending, Reaching, Ascending/descending, Repetitive motions
What They're Looking For.
Must Have
Associate's Degree or equivalent experience, Minimum two years progressive management responsibility, Outstanding analytical ability, Superior problem solving skills, Proven track record driving performance, Effective written and verbal English communication, Proficiency with Microsoft Outlook, Proficiency with Microsoft Word, Proficiency with Microsoft Power Point, Proficiency with Microsoft Excel, Valid driver's license
Nice to Have
Bi-lingual Spanish a plus
What You'll Do.
Ensure quality standards
Meet budget objectives
Develop professional relationships
Maintain effective relationships
Follow company mission statement
Follow company values
Take ownership for operations
Achieve performance goals
Ensure contractual obligations are followed
Ensure company policies are followed
Ensure standards are followed
Ensure processes are followed
Monitor key performance indicators
Ensure team works together
Hold team accountable
Ensure proper inventory
Maintain inventory of tools
Maintain inventory of chemicals
Ensure equipment is in good condition
Provide routine updates to leadership
Act as a change leader
Champion organizational changes
Ensure active recruiting strategy
Monitor staffing levels
Ensure staffing levels are maintained
Ensure onboarding strategy is in place
Ensure training strategy is in place
Ensure retention strategy is in place
Ensure process is followed
Ensure correct selection
Ensure employee retention
Ensure employee recognition
Interview site personnel
Select site personnel
Onboard site personnel
Oversee training of site personnel
Manage performance of AEH(s)
Manage performance of personnel
Evaluate team members
Discipline team members
Prepare performance reviews
Establish welcoming culture
Establish culture of engagement
Establish culture of inclusion
Provide timely responses to concerns
Address associate concerns
Refer concerns to others
Provide performance feedback
Enforce established policies
Enforce established procedures
Carry out policies as defined
Carry out procedures as defined
Coordinate monthly meetings
Coordinate quarterly meetings
Conduct QA audits monthly
Identify deficiencies in work quality
Make improvements as needed
Ensure safe working environment
Utilize safety committee meetings
Ensure training is taking place
Ensure good practices are taking place
Ensure transportation strategy is in effect
Utilize vehicles with efficiency
Utilize drivers with efficiency
Ensure vehicle safety protocols are followed
Ensure program is followed
Communicate company objectives
Build professional relationship with resort management
Build professional relationship with resort staff
Maintain frequent communication with resort team
Develop customer first culture
Display professional behavior
Conduct business ethically
Comply with Resort Operations 15 Non-negotiables
Update room status updates
Respond quickly to changing priorities
Perform other duties as assigned
How You'll Work.
Team & Collaboration
Collaborate with business partners; Partner with Talent Acquisition; Partner with Learning and Development; Partner with Field HR; Work with AEH(s); Work with Lead Supervisors; Work with Housekeepers; Work with Housemen; Work with Supervisors; Engage with team; Coordinate with management team; Build relationship with resort management; Build relationship with resort staff; Communicate with resort team
Communication Scope
Written communication; Verbal communication; Leadership communication; Site manager meetings
Full Job Description
**Join Our Team at MasterCorp, Inc.!** At MasterCorp, Inc., we provide exceptional service and innovative solutions in the hospitality industry. As a leader in our field, we believe in the power of teamwork, integrity, and a commitment to excellence. Our dynamic and inclusive workplace fosters growth, creativity, and the opportunity to make an impact. We are looking for passionate and driven individuals to join our team and help us continue to deliver outstanding results for our clients. Start your hospitality career with MasterCorp, the leader in housekeeping and hospitality services! Join a team of dedicated, passionate individuals and enjoy competitive pay along with a full benefits package. **What We 're Looking For:** Friendly, enthusiastic, and hard-working individuals who are passionate about hospitality and committed to providing exceptional service, ensuring guests feel safe and cared for during their vacation. **Position Overview:** The Executive Housekeeper is responsible for providing leadership, motivation, accountability, and development of MasterCorp personnel within the assigned site and ensuring assigned site is consistently meeting quality and timeliness standards along with budget objectives. In addition, he/she will develop and maintain a professional and effective relationship with resort management, vendors, and service providers to MasterCorp and develop and maintain a high level of communication and spirit of partnership with site management team, regional and corporate personnel. The Executive Housekeeper must ensure Company mission statement and values are followed, always motivated by the best interests of the Company, its employees, and customers. **Essential Functions:** Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Takes ownership for the successful operation of assigned property working collaboratively with business partners to ensure KPIs and other performance goals
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