Versant
Media
ExecutiveExperience&SupportAnalyst
Neural analysis suggests this role is
optimal for mid candidates.
“Executive Experience & Support Analyst at Versant. Skills: Executive support, Technology partnership, Issue resolution. Partner with senior leaders. Deliver high-touch support”
Industry & Context.
Troubleshoot complex issues
After-hours support, Limited travel
What They're Looking For.
Must Have
5+ years IT support experience, Direct executive support experience, Support Windows and macOS, Support mobile devices, Support MDM environments, Networking fundamentals, Audio/visual technologies, Conferencing technologies, Support executive meetings, Support executive events, Support live collaboration, On-site troubleshooting, Remote troubleshooting, ITSM tools familiarity, Incident management practices, Request management practices, Maintain device documentation, Maintain environment documentation, Handle confidential information, Explain technical issues, After-hours support, Limited travel
Nice to Have
Executive experience background, White-glove support background, Build trusted relationships, Anticipation mindset, Problem-prevention mindset, Reliability focus, Coordinate with engineering, Coordinate with workplace, Coordinate with vendor teams, Support enterprise A/V systems, Support executive collaboration spaces, Calm presence, Composed presence, Interest in executive technology
What You'll Do.
Partner with senior leaders
Deliver high-touch support
Enable focus and productivity
Own technology experience
Resolve issues quickly
Resolve issues discreetly
Support critical meetings
Support executive travel
Support executive events
Troubleshoot issues rapidly
Maintain documentation
Manage device lifecycle
Manage environment lifecycle
How You'll Work.
Team & Collaboration
Coordinate with engineering; Coordinate with workplace; Coordinate with vendors
Communication Scope
Explain technical issues; Clear communication; Confident communication
Full Job Description
VERSANT is a leading force in news, sports and entertainment - home to iconic and trusted brands that inspire, inform, and delight audiences. Our unique combination of content, technology and services enriches the cultural fabric, igniting passions, sparking conversations, and connecting people to what they love most. As an independent, publicly traded company, VERSANT brings together powerhouse cable networks - including USA Network, CNBC, MS NOW (formerly MSNBC), Oxygen, E!, SYFY, and Golf Channel - with dynamic digital and direct-to-consumer brands such as Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. Together, these businesses reflect our commitment to delivering exceptional experiences across every screen and service. VERSANT is an industry-changing media company fueled by innovation and an entrepreneurial spirit. With a strong foundation and a forward-looking vision, VERSANT empowers creativity, embraces change, and drives connection in an ever-evolving world. As an Executive Support Analyst, you will be a dedicated technology partner to VERSANT’s senior leaders, delivering high-touch, white-glove support that enables focus, productivity, and confidence in every interaction with workplace technology. This role sits within the Executive Experience function and is intentionally different from traditional help desk or enterprise IT support. You will own the end-to-end technology experience for assigned executives and their executive assistants, proactively managing environments, resolving issues quickly and discreetly, and anticipating needs before they become disruptions. You will operate in high-visibility, time-sensitive situations, often engaging directly with leadership during critical meetings, travel, and events. Success in this role requires technical depth, calm execution under pressure, exceptional communication, and an unwavering commitment to professionalism and confidentiality. Basic Requirements: * 5+ years of progressive IT suppor
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