Versant
Media
ExecutiveExperience&SupportAnalyst
“Executive Experience & Support Analyst at Versant. Skills: Executive support, Technology partnership, Issue resolution. Partner with senior leaders. Deliver high-touch support”
Industry & Context.
Troubleshoot complex issues
After-hours support, Limited travel
What They're Looking For.
Must Have
5+ years IT support experience, Direct executive support experience, Support Windows and macOS, Support mobile devices, Support MDM environments, Networking fundamentals, Audio/visual technologies, Conferencing technologies, Support executive meetings, Support executive events, Support live collaboration, On-site troubleshooting, Remote troubleshooting, ITSM tools familiarity, Incident management practices, Request management practices, Maintain device documentation, Maintain environment documentation, Handle confidential information, Explain technical issues, After-hours support, Limited travel
Nice to Have
Executive experience background, White-glove support background, Build trusted relationships, Anticipation mindset, Problem-prevention mindset, Reliability focus, Coordinate with engineering, Coordinate with workplace, Coordinate with vendor teams, Support enterprise A/V systems, Support executive collaboration spaces, Calm presence, Composed presence, Interest in executive technology
What You'll Do.
Partner with senior leaders
Deliver high-touch support
Enable focus and productivity
Own technology experience
Resolve issues quickly
Resolve issues discreetly
Support critical meetings
Support executive travel
Support executive events
Troubleshoot issues rapidly
Maintain documentation
Manage device lifecycle
Manage environment lifecycle
How You'll Work.
Team & Collaboration
Coordinate with engineering; Coordinate with workplace; Coordinate with vendors
Communication Scope
Explain technical issues; Clear communication; Confident communication
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