Manulife
Financial Services
Executive,DistributionServices
Neural analysis suggests this role is
optimal for Executive candidates.
“Executive, Distribution Services at Manulife. Skills: Distribution operations, Process improvement, Stakeholder support. Review business processes. Identify improvement opportunities”
Industry & Context.
Investigate issues; Resolve issues
What They're Looking For.
Must Have
1-3 years experience life insurance, MS Excel skills, Pivot tables, Common Excel functions, Project management skills, Business analysis skills, Ability to multi-task, Adapt to change
What You'll Do.
Review business processes
Identify improvement opportunities
Optimize partner experience
Provide operational support
Conduct channel administration
Execute policy re-assignments
Review policy re-assignments
Investigate production issues
Resolve production issues
Ensure SOP documentation
How You'll Work.
Team & Collaboration
SMEs from other business units
Communication Scope
Excellent communication
Process & Methodology
Project management
Full Job Description
Reporting to the Partnership Operations Team Lead, you will support our distribution channels by ensuring that business processes are supported and robust. You will participate in business process improvement initiatives and play an integral role in ensuring that day-to-day distribution operations workflows are smooth, and enhancements meet business needs. **Position Responsibilities:** * Review the efficiency and effectiveness of the team’s business processes and identify opportunities for improvements to help optimize distribution partners’ experience. * Provide operational support for rep code and account creation, as well as maintenance. * Conduct channel administration activities including channel set-up and maintenance, listing updates, and execution and review of active and orphaned policy re-assignments. * Reply and follow up on queries from distribution partners, including collaborating with SMEs from other business units to investigate and resolve production issues. * Ensure proper documentation and regular reviews of standard operating procedures (SOPs) and record management for audit purposes. * Provide subject matter expert (SME) input and review user stories to ensure that business requirements are fulfilled. * Conduct user acceptance testing (UAT) for system enhancements pertaining to business initiatives and process improvements. **Required Qualifications:** * Minimum 1 - 3 years’ experience in life insurance industry * Strong MS Excel skills including use of pivot tables and common functions * Good project management and business analysis skills * Excellent communication skills * Ability to multi-task and adapt to change When you join our team: * We’ll empower you to learn and grow the career you want. * We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. * As part of our global team, we’ll support you in shaping the future you want to see. **About Manulife and John Hancock** Manulife Fi
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