MasterCorp, Inc.
Hospitality
ExecutiveDirectorofHousekeeping
Neural analysis suggests this role is
optimal for Executive candidates.
“Executive Director of Housekeeping at MasterCorp, Inc.. Skills: Housekeeping operations, Leadership, Performance management. Oversee MasterCorp site. Provide leadership”
What You'll Achieve.
Meet and/or exceed established goals; Meet and/or exceed established objectives; Achieve targets for Quality; Achieve targets for Timeliness; Achieve targets for Budget; Maintain staffing levels
Industry & Context.
Problem solving; Reasoning skills
Work weekends, Work holidays, Work irregular hours, Daily travel between assigned sites, Working in operations environment, Lifting up to 25 pounds, Pushing/Pulling up to 25 pounds, Bending and stooping, Walking, Climbing of stairs/ladders, Standing, Talking, Hearing, Reaching, Use of hands to finger, handle, grasp or feel, Physical Requirements
What They're Looking For.
Must Have
Minimum five years of progressive responsibility in housekeeping operations, Successful mega site responsibility, Proven track record of driving performance, Proven track record of key field operations metrics, Outstanding leadership skills, Inspiring interpersonal effectiveness to lead teams, Inspiring interpersonal effectiveness to train talent, Inspiring interpersonal effectiveness to effect change, Track record of building talent, Effective written and verbal English communication, Proficiency with Microsoft Outlook, Proficiency with Microsoft Word, Proficiency with Microsoft Power Point, Proficiency with Microsoft Excel
Nice to Have
Bi-lingual Spanish a plus
What You'll Do.
Oversee MasterCorp site
Provide accountability
Provide development of MasterCorp personnel
Meet quality standards
Meet timeliness standards
Meet budget objectives
Develop professional relationship with resort management
Maintain professional relationship with vendors
Maintain professional relationship with service providers
Develop high level of communication with site management
Develop spirit of partnership with site management team
Follow Company mission statement
Follow Company values
Develop and maintain high standard of excellence at
Create plans to ensure site meeting goals
Create plans to ensure site exceeding goals
Ensure site contractual obligations are followed
Ensure company policies are followed
Ensure company procedures are followed
Inspire a positive culture at site
Ensure sense of urgency at site
Ensure units are turned on time
Complete all reporting requirements
Monitor key performance indicators of Quality
Monitor key performance indicators of Timeliness
Monitor key performance indicators of Budget
Ensure site management team working together
Hold team accountable for measurable results
Develop action plans for team
Ensure active recruiting strategy in place
Monitor staffing levels at site
Communicate strategy to DVP
Communicate strategy to field recruiters
Communicate strategy to HR Manager
Ensure staffing levels are maintained
Ensure onboarding strategy in place
Ensure training strategy in place
Ensure retention strategy in place
Ensure process is followed for selection
Ensure process is followed for onboarding
Ensure process is followed for training
Ensure process is followed for employee retention
Ensure process is followed for employee recognition
Interview site personnel
Select site personnel
Onboard site personnel
Oversee site personnel training
Manage management team performance
Evaluate management members
Coach management members
Develop management members
Discipline management members
Ensure safe working environment for team members
Utilize safety committee meetings
Utilize safety training
Ensure good safety practices taking place
Ensure transportation strategy is in effect for site
Utilize vehicles with efficiency
Utilize drivers with efficiency
Ensure site employees following vehicle safety protocols
Ensure site assets following vehicle safety protocols
Maintain vehicle safety program
Maintain vehicles in good working order
Communicate company objectives to management team
Build professional relationship with resort staff
Maintain frequent communication with resort team
Perform duties of Executive Housekeeper as needed
How You'll Work.
Team & Collaboration
Site management team; Regional personnel; Corporate personnel; Resort management; Service providers; Site management team; Resort staff
Communication Scope
Written communication; Verbal communication; Client facing skills; Verbal presentation
Full Job Description
**Join Our Team at MasterCorp, Inc.!** At MasterCorp, Inc., we provide exceptional service and innovative solutions in the hospitality industry. As a leader in our field, we believe in the power of teamwork, integrity, and a commitment to excellence. Our dynamic and inclusive workplace fosters growth, creativity, and the opportunity to make an impact. We are looking for passionate and driven individuals to join our team and help us continue to deliver outstanding results for our clients. The Executive Director of Housekeeping (EDOH) will oversee one MasterCorp site with 1200+ rooms and/or multiple sites within a limited area and/or high complexity resorts with numerous Associations or brands within assigned division. The EDOH is responsible for providing leadership, motivation, accountability, and development of MasterCorp personnel within the assigned site. Ensuring the assigned site consistently meets quality and timeliness standards and budget objectives. He/she will also develop and maintain a professional and effective relationship with resort management, vendors, and service providers to MasterCorp and develop and maintain a high level of communication and spirit of partnership with site management team, regional and corporate personnel. The EDOH must ensure Company mission statement and values are followed, always motivated by the best interests of the Company, its employees and customers. **_Our Values:_** Every associate must demonstrate our values of: * **Integrity** – We never compromise on our word. We act with transparency – we are a trusted partner. * **Pride** – We are proud of our people and they are proud to work for MasterCorp. * **Quality** – We do things the right way and strive to continuously improve every day. * **Dependability** – We keep our promises. We are accountable for our actions. We meet or beat our deadlines – you can count on us. * **Respect** – We value and appreciate every member of our team. We treat each other as we wish to be t
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