Blackstone
ExecutiveDesktopSupport,AVP
“Executive Desktop Support, AVP at Blackstone. Skills: Desktop Support, Executive Support, Team Leadership. Lead Desktop and Executive Support across London and EMEA. Provide hands-on technical support across hardware, software, and end-user technologies”
What You'll Achieve.
Ensuring a high-quality, white-glove technology experience; Driving consistency, accountability, and continuous improvement; Ensuring a seamless end-user experience; Reducing friction in workflows
Industry & Context.
Troubleshooting and problem-solving skills
What They're Looking For.
Must Have
Proven experience in Desktop / End User Support within a corporate or financial services environment, Demonstrated experience leading, mentoring, or coordinating a small team, hands-on experience supporting Windows, macOS, Office 365, Zoom, and mobile devices (iOS), Experience supporting senior stakeholders in a high-touch, professional environment, troubleshooting and problem-solving skills across hardware, software, and user environments, Ability to operate independently and take ownership in a fast-paced environment, Solid understanding of networking fundamentals (LAN/WAN/VPN)
Nice to Have
High level of ownership and accountability, with a sense of responsibility for user experience, Comfortable operating with visibility and supporting senior stakeholders in a high-expectation environment, Able to balance hands-on delivery with team leadership and oversight, Proactive mindset, with a focus on improving processes and reducing friction for users, Commitment to high standards and consistency in service delivery
What You'll Do.
Lead Desktop and Executive Support across London and EMEA
Provide hands-on technical support across hardware
and end-user technologies
Deliver a white-glove support experience for senior stakeholders
and develop a small team
Own and drive resolution of complex technical issues
Identify and implement improvements to enhance user experience
Lead and contribute to initiatives relating to new technologies
Ensure operational discipline through ticketing
How You'll Work.
Team & Collaboration
Partnering with Infrastructure, Engineering, and Application teams; Coordinating a small team; Supporting senior stakeholders
Communication Scope
Excellent communication skills
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