Executive,CustomerHappiness(MandarinSpeaker)

_Job Description_ **Job Summary** To support resolution by providing quality, timely and effective customer support via various digital channels such as social media, chat and email. Here’s what an ordinary day looks like : **Job Responsibilities** * Provide quality and timely customer service via the organization’s digital channels by responding directly to customer questions, feedback, and complaints in live chat, social and web. * Creatively and accurately articulate responses via excellent written communication skills regarding AirAsia products and services. * Follow required procedures and processes to resolve customer inquiries or complaints; Assist customers with learning how to use and where to find AirAsia products and services. * Assist Customer Experience team to identify and report system trends and abnormalities. Use a computer to accurately record customer interactions or support transactions; * Generate sales or do upselling while providing exceptional service to meet personal and team sales target. * Remain current in the airline by acquiring products and services information, latest details and industry related news which impacts support. * Participate in training and development activities.​ **Job Requirements** * Degree level with a minimum credit in English. * Minimum 1 year of related customer service experience and/or training preferred. * Excellent verbal and written English communication skills. * Proficient in Mandarin, both spoken and written. * Well-organized, detail-oriented, and able to multi-task. * Able to work shifts, including weekends, evenings, and public holidays as scheduled.