AirAsia
Executive,CustomerHappiness
Neural analysis suggests this role is
optimal for Entry candidates.
“Executive, Customer Happiness at AirAsia. Skills: Customer support, Customer service, Written communication skills, Verbal communication skills. Provide quality and timely customer service via the organization’s digital channels by responding directly to customer questions, feedback, and complaints. Creatively and accurately articulate responses via excellent written communication skills regarding AirAsia products and services”
What You'll Achieve.
Meet personal and team sales target
Industry & Context.
Resolve customer inquiries or complaints
Must be able to work on shift including weekends, evenings and public holidays as scheduled
What They're Looking For.
Must Have
Excellent verbal and written English communication skills, Well-organized and detail-oriented, Able to multi-task, Must be able to work on shift including weekends, evenings and public holidays as scheduled
Nice to Have
Proficiency in other languages such as Bahasa Indonesia, Mandarin, Korean, Japanese or Vietnamese is a plus, Minimum 1 year of related customer service experience and/or training preferred
What You'll Do.
Provide quality and timely customer service via the organization’s digital channels by responding directly to customer questions
Creatively and accurately articulate responses via excellent written communication skills regarding AirAsia products and services
Follow required procedures and processes to resolve customer inquiries or complaints
Assist customers with learning how to use and where to find AirAsia products and services
Assist Customer Experience team to identify and report system trends and abnormalities
Use a computer to accurately record customer interactions or support transactions
Generate sales or do upselling while providing exceptional service to meet personal and team sales target
Remain current in the airline by acquiring products and services information
latest details and industry related news which impacts support
Participate in training and development activities
Other duties as assigned
How You'll Work.
Team & Collaboration
Assist Customer Experience team to identify and report system trends and abnormalities
Communication Scope
Excellent verbal and written English communication skills
Full Job Description
_Job Description_ **Job Summary** The Officer is to support resolution by providing quality, timely and effective customer support via various digital channels such as social media, chat and email. **Job Responsibilities** * Provide quality and timely customer service via the organization’s digital channels by responding directly to customer questions, feedback, and complaints. * Creatively and accurately articulate responses via excellent written communication skills regarding AirAsia products and services. * Follow required procedures and processes to resolve customer inquiries or complaints. * Assist customers with learning how to use and where to find AirAsia products and services. * Assist Customer Experience team to identify and report system trends and abnormalities. * Use a computer to accurately record customer interactions or support transactions. * Generate sales or do upselling while providing exceptional service to meet personal and team sales target. * Remain current in the airline by acquiring products and services information, latest details and industry related news which impacts support. * Participate in training and development activities. * Other duties as assigned. **Job Requirements** * Degree Level with a minimum of credit in English. * Proficiency in other languages such as Bahasa Indonesia, Mandarin, Korean, Japanese or Vietnamese is a plus. * Minimum 1 year of related customer service experience and/or training preferred. * Must have excellent verbal and written English communication skills. * Well-organized and detail- oriented and able to multi-task. * Must be able to work on shift including weekends, evenings and public holidays as scheduled.
Applying for this Executive, Customer Happiness role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about AirAsia?
Real rants from real employees. Read before you apply.