Rio Las Vegas
Gaming
ExecutiveCasinoHost
Neural analysis suggests this role is
optimal for Executive candidates.
“Executive Casino Host at Rio Las Vegas. Skills: Casino hosting, Guest relations, Revenue generation. Create world class gaming experience. Create world class entertainment experience”
Industry & Context.
Define problems; Collect data; Draw conclusions; Resolve issues; Respond to inquiries; Respond to complaints
Work flexible schedule, Work nights, Work holidays, Work weekends, Lift and move up to 20 pounds, Push, Pull, Reach, Bend, Twist, Kneel, Balance
What They're Looking For.
Must Have
High School Diploma or GED, At least 21 years old, Title 31/SARC knowledge
Nice to Have
Two years casino host experience, Proficient with IGT/Patron Management systems, Proficient with Opera, Proficient with Outlook, Proficient with Microsoft Office applications, Knowledge of multiple languages
What You'll Do.
Create world class gaming experience
Create world class entertainment experience
Facilitate safe gaming experience
Facilitate fun gaming experience
Facilitate fair gaming experience
Serve as primary contact for guests
Develop relationships with guests
Sustain relationships with guests
Introduce new guests to casino
Act as resource for guests
Act as resource for management
Act as resource for employees
Dispense high-end amenities
Dispense complimentary amenities
Manage reservations for casino functions
Manage transportation for guests
Manage hotel stays for guests
Represent casino at events
Reactivate inactive casino guests
Partner with Casino Marketing team
Partner with other departments
Assist VIP guests with credit
Assist VIP guests with reservations
Utilize marketing lists
Outbound call customers
Resolve guest complaints
Resolve guest conflicts
Facilitate information management
Commit to responsible gaming
Commit to responsible alcohol service
Maintain guest information confidentiality
Maintain Rio database integrity
Maintain working knowledge of casino facility
Advise guests on special events
Advise employees on special events
Mentor Casino Host staff
Ensure adherence to standards
Assist in training new staff
How You'll Work.
Team & Collaboration
Casino Marketing team; Other departments; Casino Host staff; Casino Marketing management
Communication Scope
Email communication; Telephone communication; In-person communication; Group communication; Present information to management
Full Job Description
**WHAT YOU’LL DO** The Executive Casino Host creates and delivers a world class gaming and entertainment experience for our casino guests at Rio Las Vegas. With your rare combination of strong mind and gentle heart, you’ll delight colleagues and customers while facilitating a safe, fun, and fair gaming experience that differentiates us from the competition. **ROLE EXPECTATIONS** Responsibilities include, but are not limited to, the following: * Serve as the main and primary point of contact for higher value casino guests for all things Rio. * Develop and sustain relationships with casino guests. * Introduce new casino guests to the casino property. * Act as a resource for guests, management, and employees to ensure a maximum level of satisfaction and service throughout the department and the casino. * Dispenses high-end amenities to qualified guests, following comp guidelines. * Dispenses complimentary amenities to guests who have attained the necessary levels of play while following departmental standards for profitability. * Responsible for obtaining and managing all reservations for guests to attend various on-premise casino functions (tournaments, giveaways, concerts, parties, etc…) including transportation and hotel stays. * Represent the casino at on and off property events. * Work to reactivate inactive casino guests through direct contact (mail, telephone, personal visits, etc.). * Partners with other members of the Casino Marketing team and with other departments to identify VIP guests. * Assists VIP guests with casino credit and special reservations. * Receive and utilize marketing lists to outbound call/email customers in hopes of winning their business. * Resolves guest complaints and/or conflicts. * Facilitates the effective management of information throughout the department and casino. * Exhibit a commitment to responsible gaming and the responsible service of alcohol in our premises. * Maintain confidentiality of both guest information and the integr
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