Betmgm
online gaming
ExecutiveCasinoHost
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Executive Casino Host at Betmgm. Skills: Relationship management with high-end customers and VIPs, Driving casino profitability, Maximizing customer value, Increasing customer retention, Developing new business. Drive casino profitability by developing long-term relationships with high-end customers and VIPs.. Achieve company objectives through effective sales and telemarketing.”
What You'll Achieve.
Achieve company objectives; Increase retention rates of high-end customers and VIPs; Develop potential new business into successful long-term growth; Generate incremental gaming revenue; Meet or exceed player needs
Industry & Context.
Ability to think outside the box to resolve issues quickly and effectively; Problem solving skills to WOW the guest
Must be able to stand or sit and operate computers and other technological devices for extended periods of time, Ability to travel and attend off property events as needed, Must reside in New Jersey, Licensing requirements by jurisdictional agencies, Comprehensive background checks including criminal records, financial history, and personal background verification.
What They're Looking For.
Must Have
Proven experience in digital or land-based gaming, customer service, concierge, Luxury Hospitality or other account management., Relationship driven, computer literate with an emphasis on Excel, excellent communication skills and telephone etiquette., Detail oriented with effective time management skills and the ability to produce results while working under pressure., The ability to work independently, offer top tier customer service and identify customer trigger points, Analytically curious with the ability to think outside the box to resolve issues quickly and effectively, Excellent knowledge of gaming and the gaming industry, Experience hosting customers within a Hospitality environment, The ability to travel and attend off property events as needed, Must reside in New Jersey, Applicants must possess legal authorization to work for our company in the U. S. without the need for immigration sponsorship., Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies., candidates must comply with and support BetMGM's responsible gambling policies, procedures, and initiatives.
Nice to Have
Bachelor’s degree or College Diploma preferred in related field
What You'll Do.
Drive casino profitability by developing long-term relationships with high-end customers and VIPs.
Achieve company objectives through effective sales and telemarketing.
Increase retention rates of high-end customers and VIPs.
Manage customer reinvestment.
Develop potential new business into successful long-term growth.
Maintain and establish relationships with current and potential guests.
Promote and sustain a high level of player recognition and service.
Engage with players promoting BetMGM to build customer loyalty and increase frequency of visits.
Respond to and address all guest requests
and concerns in a timely manner.
Own the guest experience in any situation by using problem solving skills to WOW the guest.
Establish and maintain a comprehensive player database.
Generate incremental gaming revenue by anticipating
responding to and consistently meeting or exceeding player needs.
Manage all aspects of the relationship with the player
including hospitality events
daily/weekly/monthly communications
contacts and escalations.
Maintain a personalized relationship with players
to have one to one knowledge of customer profiles.
Create new business revenue by understanding
targeting and developing relationships with potential high value players.
Understand existing products
services and initiatives while proactively pushing new game offerings
channels and platforms.
Communicate through established business channels new member welcomes
surveys and the reactivation of lapsed members.
Utilize daily reporting and analysis to assist with making sound business decisions.
Monitor individual customer betting behavior and ensure that bonuses
gifts and hospitality invitations are offered within strategy in agreed timescales.
Ensure compliance with all applicable regulations and legislation.
Identify and manage all risks within areas of responsibility.
Uphold company expectations including policies
department goals and business strategy.
Conduct themselves with the highest level of integrity and honesty.
Proactively identify service failures by taking immediate action to resolve whilst notifying relevant stakeholders.
Handle difficult customer interactions and situations in a calm
and reasonable manner.
while also participating in offsite Casino Marketing events.
How You'll Work.
Communication Scope
Excellent communication skills; Telephone etiquette
Full Job Description
**Discover What’s Possible at BetMGM** Ready to make your career legendary? Join us as we bring the magic of Vegas to our players. The BetMGM team has over 1,400 talented members, revolutionizing sports betting and online gaming in the United States and Canada. We’re a brand with technology at our hearts and the most driven and focused talent in the business. As a valued team member, we’re committed to giving you the resources and support you need to thrive. Our benefits and perks include: * Medical, Dental, Vision, Life, and Disability Insurance * 401(k) with company match * Pre-tax spending accounts including health care FSA and commuter savings * Flexible paid time off * Professional development reimbursement and ongoing skills training opportunities * Employee resource groups * Swag, ticket giveaways, and more! At BetMGM, we recognize that every individual plays a meaningful role in our success. That’s why we’re committed to building a respectful, inclusive workplace. It’s the strategy behind every win. By meeting people where they are, we create a culture of belonging where everyone can thrive and a workplace that reflects our values, our people, and our drive to win. **Location:** Must reside in New Jersey **About the Role** As an Executive Casino Host, you will drive casino profitability by developing strong long-term relationships with high-end customers and VIPs of our BetMGM brands, with the aim of extracting maximum value within their respective brands. With responsibility for a defined set of casino players, you will be tasked with achieving company objectives through effective sales and telemarketing. This will involve increasing the retention rates of our high-end customers and VIPs, applying sound judgement and decision making when managing customer reinvestment and developing potential new business into successful long-term growth. **Responsibilities** * Passionately maintain and establish relationships with current and potential guests to promote an
Applying for this Executive Casino Host role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Betmgm?
Real rants from real employees. Read before you apply.