Executive/AssistantExecutive(ApplicationServiceOpsSection)

**[What the role is]** We are looking for a service-oriented individual to join the Memorial Services and Operations Division which oversees the operation and maintenance of Government cemeteries, crematoria and columbaria. You will be stationed at either Mandai Crematorium & Columbarium or Choa Chu Kang Cemetery Complex and will play a key role in providing after-death care service. **[What you will be working on]** Your job responsibilities include: * Attend to customers on applications for services provided at the Mandai Crematorium & Columbarium or Choa Chu Kang Cemetery * Attend to public enquiries/requests made via telephone or email or in person * Review and process applications submitted by the applicant * Perform daily revenue collection checks and compile revenue reports * Perform administrative duties e.g., data entry, filing and sorting of documents * Carry out data analysis of cases received and processed when necessary * Perform other duties assigned by supervisor **[What we are looking for]** Job Requirements: * Experience in Frontline E-services preferred * Prior working experience in customer service would be an advantage * Good Knowledge of Microsoft Office Applications * Willing to work in after-death care service environment * Mature, independent, responsible and resourceful * Tactful, approachable and patient * Meticulous and ability to multi-task * Ability to interact and foster teamwork * Communicate in a friendly manner and enjoy working with others * Good organisational and administrative skills * Willing to take initiatives * Willing to work on weekends and public holidays