KnowBe4

ExecutiveAssistant(CustomerSuccessSVPs)

$80–85k Remote Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Executive Assistant (Customer Success SVPs) at KnowBe4. Skills: Process management, Cross-functional coordination, Vendor/stakeholder management, Operational metrics, Resource planning, Continuous improvement. Act as central tracking hub for driving follow-up. Manage deadlines and ensure team accountability”

Industry & Context.

Problems you'll solve

Track down answers independently

What They're Looking For.

Must Have

Associate's Degree or equivalent practical experience, Highly proficient in G Suite/MS Office, Aptitude for picking up internal SaaS collaboration, tracking, and dashboard tools quickly

Nice to Have

Candidates working (in FL/ near our Clearwater, FL Headquarters)

What You'll Do.

Act as central tracking hub for driving follow-up

Manage deadlines and ensure team accountability

Connect tasks to business goals

Anticipate leadership needs

Track down answers independently

Interface with global executives and cross-functional teams

How You'll Work.

Team & Collaboration

Interface with global executives and cross-functional teams

Communication Scope

Exceptional professional polish; Diplomacy; Clarity

Process & Methodology

Project coordination, Manage deadlines, Ensure team accountability

Full Job Description

KnowBe4 is the global leader in Human Risk Management, trusted by over 70,000 organizations worldwide to secure their employees and AI agents for over 15 years. We're pioneering a new era of security. AI-powered since 2016. And market-leading since day one. Our HRM+ combines continuous risk intelligence, advanced technical defenses, and personalized training to help organizations build strong security cultures. We help organizations understand, measure, and reduce human risk across their entire workforce, defending against, deepfakes, and emerging AI-powered threats. We believe that protecting organizations from cyberthreats and creating a positive environmental impact go hand in hand. True resilience is collective, it requires us to protect our people, our data, and our planet. We are seeking a high-velocity, operationally minded Executive Assistant to support three (3) of our global Customer Success Senior Vice Presidents (SVPs). In our fast-paced SaaS environment, this position operates as a dynamic hybrid of executive execution, project coordination, and a junior chief-of-staff level of support. The ideal candidate is a proactive go-getter who excels at keeping "all the balls in the air." You will act as a critical tracking mechanism and operational sounding board for leadership, ensuring seamless execution across the global Customer Success ecosystem. While mastery of baseline administrative tasks is essential, your real impact will come from your ability to drive follow-through, think creatively, and manage complex cross-functional deliverables. DUTIES AND RESPONSIBILITIES Project Coordination: Act as the central tracking hub for the SVPs; driving follow-up and follow-through on key initiatives, managing deadlines, and ensuring team accountability. Documentation you understand why they matter and can intuitively connect the dots between tasks and business goals. Proactive Go-Getter: You think creatively, anticipate leadership needs before they arise, and posse

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