Company
logistics
ExecutiveAssistant(CustomerCareFocus)
Neural analysis suggests this role is
optimal for Entry candidates.
“Executive Assistant (Customer Care Focus). Skills: Customer Care, Dispatch Coordination, Systems & Tools, Industry Fluency. Serve as primary point of contact. Handle quote and booking requests”
What You'll Achieve.
make sure every load is tracked, communicated, and on time; customers expect real updates; stay organized when ten trucks are moving and three customers are calling; Clear updates; accurate TMS entries; tidy documentation
Industry & Context.
handle the occasional curveball; handle service issues, delays, and complaints
Comfortable working U. S. business hours (night shift, PH-based), Full-time exclusivity is required, candidates must not hold other part-time or freelance engagements
What They're Looking For.
Must Have
1–3 years of experience in customer service, logistics, dispatch, or supply chain, Familiarity with a Transportation Management System (TMS) or similar logistics platform, Excellent verbal and written client-facing presence, attention to detail across multiple trucks, customers, and routes, Ability to multitask and stay organized under pressure, Proficiency with email, phone, and chat communication tools, Comfortable working U. S. business hours (night shift, PH-based)
Nice to Have
Prior experience in freight, trucking, or a similar fast-paced logistics environment, Knowledge of freight types and standard industry terminology, Experience supporting a brokerage or dispatch team, industry training or coursework a plus
What You'll Do.
Serve as primary point of contact
Handle quote and booking requests
Provide real-time tracking updates
Handle service issues
Coordinate with drivers and internal operations
Assist with load entry
Support brokerage division with shipments
Use company's TMS to track shipments
Communicate confidently about freight types
Understand basic logistics workflows
How You'll Work.
Team & Collaboration
Coordinate with drivers and internal operations; Support the brokerage team; Slack/Zoom/Teams standups; shared task boards; predictable check-ins
Communication Scope
calm, capable voice; clear updates; client-facing presence; verbal; written
Full Job Description
South Africa (100% Remote) · Full-Time Independent Contractor · Be the calm, capable voice on the other end of every freight call. You'll keep customers updated, coordinate with drivers and dispatch, and make sure every load is tracked, communicated, and on time. ABOUT THE ROLE You'll serve as the primary point of contact between a U.S.-based asset-based trucking and logistics company and its shippers and clients. You'll handle quote and booking requests, real-time tracking updates, delivery ETAs, and the occasional curveball — a delay, a missed pickup, a customer who needs reassurance. You'll work inside a Transportation Management System (TMS), coordinate with drivers and internal operations, and support the brokerage team on last-minute, time-sensitive shipments. The pace is fast, the inbox is full, and customers expect real updates — not generic ones. If you can stay organized when ten trucks are moving and three customers are calling, you'll thrive here. The Ideal Candidate - You stay calm under pressure — a late truck, a tight ETA, and a frustrated shipper all get the same steady voice - You're proactive — customers hear from you before they have to ask - You can keep ten loads, three drivers, and five customers straight in your head and in your TMS - You write clear updates that don't bury the actual answer - You believe reliability and safety aren't slogans — they're how you work WHAT YOU'LL OWN Customer Care & Communication Be the voice clients trust on every load. - Receive and process freight quote and booking requests - Provide real-time shipment tracking updates and accurate ETAs - Handle service issues, delays, and complaints with a calm, professional tone - Escalate appropriately when issues require operations or leadership input Dispatch Coordination Keep trucks, drivers, and customers in sync. - Coordinate with drivers and internal operations on pickups, deliveries, and route updates - Assist with load entry, documentation, and TMS updates - Support
Applying for this Executive Assistant (Customer Care Focus) role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about this company?
Real rants from real employees. Read before you apply.