Modivcare
ExceptionFacilityLiaison
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Exception Facility Liaison at Modivcare. Skills: Facility Liaison, Provider Relations, Client Support. Provide community-based outreach and education. Develop and maintain ongoing relationships with facilities”
What You'll Achieve.
improve communication and transportation outcomes
Industry & Context.
analytical and problem-solving skills; problem resolution and conflict management skills
Ability to pass DMV record checks, Maintain compliance with company driving standards
What They're Looking For.
Must Have
High School Diploma or General Education Degree (GED) required, Valid driver’s license required, Ability to use a hands-free mobile phone
Nice to Have
Associate degree preferred, Experience interacting with health plans and healthcare facilities strongly preferred, Three (3) plus years of relevant work experience strongly preferred, At least one (1) year of experience as an outreach or provider relations representative strongly preferred, Or equivalent combination of education and/or experience, advanced Excel skills a plus
What You'll Do.
Provide community-based outreach and education
Develop and maintain ongoing relationships with facilities
Maintain positive and collaborative relationships with healthcare facilities
Work closely with management to identify and address issues
Provide in-person and webinar-based training
Promote company initiatives and transportation programs
Travel regularly to healthcare facilities
Provide post-meeting follow-up communication
Support scheduling coordination and information sharing
Function as a liaison for patients and case managers
Participate in additional projects and duties
How You'll Work.
Team & Collaboration
Work closely with the Health Care Manager; Work closely with the Member Experience team; Work closely with management; Collaborative relationships with healthcare facilities; Collaborative relationships with provider partners; Work independently and collaboratively
Communication Scope
Excellent verbal, written, and interpersonal communication skills; Ability to effectively deliver presentations; Communicate with public audiences
Full Job Description
Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you! Modivcare is looking for an experienced Exception Facility Liaison to join our team. In this role, you will work closely with nursing homes, dialysis clinics, hospitals, and other healthcare providers to support clients with routinely scheduled, discharge, and frequent transportation needs. The Exception Facility Liaison serves as a key resource for facilities, patients, and case managers by providing training, education, and ongoing support related to non-emergency medical transportation (NEMT) services while fostering strong provider relationships across the state. **This role…** * Provides community-based outreach and education activities to healthcare facilities and stakeholders. * Develops and maintains ongoing relationships with facilities through face-to-face meetings, phone calls, and group presentations. * Maintains positive and collaborative relationships with healthcare facilities and provider partners. * Works closely with the Health Care Manager, Member Experience team, and management to identify and address issues impacting service delivery. * Provides in-person and webinar-based training to facilities on how to effectively use NEMT services, including web portal trip requests. * Promotes company initiatives and transportation programs with healthcare facilities and case workers. * Travels regularly to healthcare facilities as required to support outreach and relationship management efforts. * Provides post-meeting follow-up communication and coordination with healthcare facilities and internal Modivcare departments. * Supports scheduling coordination and information sharing for clients with recurring or discharge transportation needs. * Functions as a liaison for patients and case managers to improve communication and transportation outcomes. * Participates in additional projects and
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