Examiner
government
Examiner-DriverLicense-DistrictK
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Examiner - Driver License - District K at Examiner. Skills: Customer service, Driver license examination, Public advising. Administer eligibility tests. Evaluate driver license applications”
What You'll Achieve.
Reducing wait times; Improving customer service
Industry & Context.
Flexibility to travel during the day and overnight on short notice may be required, Attend, complete, and pass a certification training program requiring an overnight stay Monday through Friday, Undergo a background check which includes a name-based and fingerprint based criminal history record check
What They're Looking For.
Must Have
Valid Class C North Carolina Driver License with no more than five active points and no suspensions or revocations within the last ten years, Ability to manage time efficiently, Administering eligibility tests, Evaluating people applying for classified Driver License, Commercial Driver License, Learners permits and ID cards, Confirm applicant's knowledge of NC Motor Vehicle laws, Identification of road signs, Checking vision, Observing/evaluating driving skills, Serve as a public advisor to identify any possible health concerns with drivers, Advise customers of adjunct service programs available, Ensure applicant data and court ordered information is entered accurately into the internal system for reporting, Reducing wait times, Improving customer service, Customer service experience with diverse groups, Providing detailed information to the public, Working in environments that require interviewing individuals to gather information, Working knowledge of DMV policies and procedures, Collection and disbursement of cash
Nice to Have
Experience explaining policy, procedure and/or laws to educate customers or the public, Customer service experience (friendly, enthusiastic attitude who enjoys serving customers) with a diverse clientele, Knowledge of basic computer software that includes database programs, Microsoft Office applications and the ability to quickly adapt to internal systems, Work experience typing using a computer keyboard
What You'll Do.
Administer eligibility tests
Evaluate driver license applications
Confirm applicant knowledge of laws
Observe driving skills
Serve as public advisor
Advise customers of services
Enter applicant data accurately
How You'll Work.
Communication Scope
Explaining policy, procedure and/or laws to educate customers or the public; Providing detailed information to the public
Full Job Description
**Agency** Dept of Transportation **Division** Division of Motor Vehicles **Job Classification Title** Program Coordinator I (S) **Position Number** **Grade** NC08 **About Us** It’s the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation. **Description of Work** New hire applicants will be hired at a hiring rate of $44,210 This is a continuous posting for District K which serves the following counties: Forest City, Gastonia, Hickory, Lincolnton, Mooresville, Mt. Holly, Newton, Shelby, Statesville, Taylorsville We are currently looking for Driver License Examiners to serve the citizens of North Carolina. You will be responsible for administering eligibility tests, evaluating people applying for classified Driver License, Commercial Driver License, Learners permits and ID cards. Dealing with high volume of transactions, you will use your first-class customer service skills to confirm applicant's knowledge of NC Motor Vehicle laws, identification of road signs, checking vision and observing/evaluating driving skills by riding with the customer in their personal vehicle on a road test in all types of weather. You will serve as a public advisor to identify any possible health concerns with drivers, advise customers of adjunct service programs available, and ensure applicant data and court ordered information is entered accurately into the internal system for reporting. You are the face of the DMV and serve an important role in reducing wait times and improving customer service. To ensure we meet our mission of providing for customers in other offices, flexibility to travel during the day and overnight on short notice may be re
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