Amazon Development Center U.S., Inc.
Event Productions
EventsSystemEngineerII(EP)
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optimal for Mid candidates.
“Events System Engineer II (EP) at Amazon Development Center U.S., Inc.. Skills: Event production systems, Audio visual systems, Technical support. Own health and maintenance of technical production systems. Own operational health of production systems during events”
What You'll Achieve.
Deliver events with top-quality audio, lighting, video; Create impactful customer experiences; Ensure success of each event; Achieve bar raising quality
Industry & Context.
Troubleshoot technical issues; Hands-on technical problem solving; Identify root cause; Troubleshooting
Travel approximately 35% of the time, Potential travel to regional venues, Adaptive event hours
What They're Looking For.
Must Have
3+ years Windows server environment, 4+ years entertainment/film/television/theatre production, Experience operating and maintaining technical production systems, Demonstrated ability to troubleshoot technical issues, Ability to work adaptive event hours, Travel domestically approximately 35% of the time
Nice to Have
Experience supporting video conference equipment, Experience with Dante, SMPTE 2110, and Q-SYS, Comfortable with all production Audio, Lighting, Video, Experience with event setup, execution, and post-event procedures
What You'll Do.
Own health and maintenance of technical production systems
Own operational health of production systems during events
Support team to deliver events
Operate live high-capacity events
Manage and maintain health
Engage with production teams to design events
Transform customers' ideas into exceptional experiences
Serve as subject matter expert for technical event
Provide onsite support
Continuously improve customer experiences
Adapt to diverse event types
Flex with last-minute client needs
Perform planned system maintenance
Perform unplanned system maintenance
Ensure flawless performance
Ensure long-term reliability
Be in charge of health and maintenance of
Assist with planning unique events
Assist with execution of unique events
Provide event setup coordination
Make recommendations for technical resource scheduling
Make recommendations for labor script
Evaluate risks to gauge solutions
Act on immediate optimum solutions
Determine cases needing escalation
Create systematic backups for production technologies
Implement systematic backups for production technologies
Ensure teams understand backup procedures
Ensure clients understand backup procedures
Support Operational Engineers
Partner with Operational Engineers
Solve current problems
Proactively implement solutions
Prevent issues before they occur
Quickly identify problems
Quickly resolve problems
Escalate complex issues to management
Maintain production stability
Effectively troubleshoot
Act on immediate solutions
Gauge optimum solutions for quality
Assist with strike of event space
Ensure correct equipment handling
Ensure correct equipment storage
Participate in post-event feedback
Participate in post-event discussions
Participate in post-event surveys
Collaborate with System and Production Engineers
Ensure system operating procedures are followed
Ensure industry best practices are followed
Follow safety-first mindset
Train production team
Develop production team
Coordinate opportunities with production team
Improve production team skillsets
Develop production team knowledge base
Identify process improvements
Communicate proactively with event teams
Communicate proactively with customers
Communicate proactively with business partners
Communicate proactively with third-party vendors
Communicate proactively with engineers
Coordinate proactively with event teams
Coordinate proactively with customers
Coordinate proactively with business partners
Coordinate proactively with third-party vendors
Coordinate proactively with engineers
Stay connected to ensure system quality
Stay connected to ensure operating procedures quality
Stay connected to ensure key event details quality
Maintain weekly maintenance schedules
Test equipment thoroughly
Optimize systems for best quality prior to events
How You'll Work.
Team & Collaboration
Production teams; Operational Engineers; System and Production Engineers; Event teams; Customers; Business partners; Third-party vendors; Engineers across organization; Event producers; Production management
Full Job Description
The Event Productions System Engineer role will own both the health and maintenance of technical production systems as well as the operational health of the production systems during events. Are you passionate about the opportunity to innovate, build, and implement new industry standards while building the future of event production? Amazon Engine’s Event Production team is searching for an innovative and solution-oriented Events Systems Engineer to be a part of the team producing high-profile, industry-leading production events. The Events Systems Engineer will support the team to deliver events in Amazon venues with top-quality audio, lighting, video, and production technology, creating impactful customer experiences. Our Event Systems Engineers operate live high-capacity events while managing and maintaining the health, quality, and reliability of all production systems and equipment within the venue, ensuring the success of each event. With technical autonomy, they engage with production teams to design, program, and execute events, transforming customers' ideas into exceptional experiences. In this role, you’ll serve as the subject matter expert (SME) for technical event productions with strong, deep systems knowledge across audio, video, and lighting. Providing onsite support, you’ll continuously improve customer experiences, adapt to diverse event types, and flex with last-minute client needs and changes. You will perform planned and unplanned system maintenance overhauls ensuring flawless performance and long-term reliability. This system engineer role, specifically focused on lighting and video systems, will be in charge of the health and maintenance of the production systems as well as assisting with the planning and execution of unique, or non standard, events that require special configurations. Successful candidates will have strong experience supporting large-scale productions of live onsite events. They have a deep understanding and background of the
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