Company
EventTicketCoordinator
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“Event Ticket Coordinator. Skills: ticket management, Ticketmaster, Archtics, customer service, organizational skills, communication skills. Setup of concerts, family, and non-hockey events on Ticketmaster’s Host and Archtics Systems. Work with Event Booking and Marketing on scaling and preshow setup”
What You'll Achieve.
ensure excellent, efficient, and professional ticketing and sales services
Industry & Context.
Ability to work extended hours including late nights, holidays, and weekends as needed, Ability to work at Benchmark International Arena, Yuengling Center, Raymond James Stadium, and other venues throughout the Greater Tampa Bay Area, Ability to lift/carry/move up to 25lbs, Ability to work in cold/hot indoor and outdoor temperatures, Ability to work in areas that can become crowded with equipment and/or people, Ability to work comfortable around special effects including, but not limited to: haze, strobe lights, lasers, etc.
What They're Looking For.
Must Have
1 -2 years’ experience working in ticket operations, Excellent customer service skills, Organizational skills, Ability to appropriately handle confidential matters and information, Ability to work independently, attention to detail, excellent planning skills, ability to meet deadlines, Excellent written and verbal communication skills, Ability to build and collaborative relationships with their team and business partners, Proficiency in MS Office products (Outlook, Word, PowerPoint and Excel)
Nice to Have
Ticketmaster and Archtics experience preferred
What You'll Do.
and non-hockey events on Ticketmaster’s Host and Archtics Systems
Work with Event Booking and Marketing on scaling and preshow setup
Work with show promoters on setup
Prepare all settlement reports on event night
Prepare daily sales reports and deposits
Process incoming promoter and internal requests for events and shows
Oversee all ticket delivery (mobile and will call) for events
Coordinate with on-site tour representative on reports
Provide support to internal parties for relocation tickets
Assist ticket sellers & supervisors with ticketing customer service inquiries & troubleshooting
Set up gate entry for event to ensure ease and accuracy in ticket scanning
Ensure floor seating is set up correctly (if applicable)
Provide ticketing reports at the end of the night for show settlement
How You'll Work.
Team & Collaboration
Work with Event Booking and Marketing; Work with show promoters; Direct communication with various promoter and tour representatives; Ability to build and collaborative relationships with their team and business partners; Coordinate with on-site tour representative; Provide support to internal parties; Assist ticket sellers & supervisors
Communication Scope
Excellent written and verbal communication skills
Process & Methodology
planning skills
Full Job Description
**Job Summary** The Event Ticket Coordinator will be part of a team responsible for the administrative and technical duties related to the ticket management of concerts and family events held at the Benchmark International Arena, Yuengling Center, and Raymond James Stadium. The Event Ticket Coordinator will also be responsible for overseeing and directing Frontline ticket office staff on both event nights and regular business hours. This position will ensure excellent, efficient, and professional ticketing and sales services for both Benchmark International Arena and the Yuengling Center. **Essential Duties & Responsibilities** * Setup of concerts, family, and non-hockey events on Ticketmaster’s Host and Archtics Systems * Work with Event Booking and Marketing on scaling and preshow setup * Work with show promoters on setup * Direct communication with various promoter and tour representatives * Prepare all settlement reports on event night * Work anywhere from 30-60 events annually (total subject to change) * Prepare daily sales reports and deposits * Process incoming promoter and internal requests for events and shows * Oversee all ticket delivery (mobile and will call) for events * Participate in organizational and department personal development activities * Perform other duties, as assigned **Game/Event Responsibilities** * Event Night Responsibilities: Yes * Approximate number of events worked per year: 30-40 * Coordinate with on-site tour representative on reports, seat holds, artist tickets, etc. * Provide support to internal parties for relocation tickets (including during show with Guest Services) * Assist ticket sellers & supervisors with ticketing customer service inquiries & troubleshooting * Set up gate entry for event to ensure ease and accuracy in ticket scanning * Ensure floor seating is set up correctly (if applicable) * Provide ticketing reports at the end of the night for show settlement **Qualifications** * Bachelor’s Degree required * 1 -2 years
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