Event and Incident Administrator
Tech / AI / Software
EventandIncidentAdministrator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Event and Incident Administrator at Event and Incident Administrator. Skills: event analysis, incident management, event correlation, Root cause analysis, Root cause isolation, Root cause analysis and isolation of common and repetitive events to identify trends, Reviewing past outages to determine new events and thresholds to implement into production, Identify alarms triggered during a maintenance window that were not properly correlated, Prepare and distribute event and incident reports, prepa”
Industry & Context.
problem-solving and analytical skills; Root cause analysis; Root cause isolation; Root cause analysis and isolation of common and repetitive events to identify trends
on-site presence at our office 4 days a week, 5:00am - 2:00pm shift
What They're Looking For.
Must Have
problem-solving and analytical skills, Sense of urgency responding to incidents and following processes, Excellent written and verbal communication skills, Ability to articulate technical issues into customer facing documentation, High School Diploma required, Skills in facilitation of meetings, conference calls, Minimum 2 years’ experience working with computers or familiarity with a technical environment
Nice to Have
technical certifications a plus
What You'll Do.
event analysis including investigation and auditing network trends
following the protocol for incident management
documenting all aspects of an incident and event correlation
working with all stakeholders of an incident to ensure timely response and thorough communication and documentation
leading a variety of facilitation and administrative support functions for planned maintenance (event) and unplanned maintenance (incident)
Analyzing and reporting on events for correlation
identifying false alarms
and evaluating alarm severity
Root cause analysis and isolation of common and repetitive events to identify trends
Reviewing past outages to determine new events and thresholds to implement into production
Identify alarms triggered during a maintenance window that were not properly correlated
Provide incident and event commanders with support as needed i. e. paging
on-call list navigation
Lead and maintain documents and timelines of all technical elements and conversations during incidents and events to capture system changes
Prepare and distribute event and incident reports
Lead and participate in the activities associated with a variety of departmental projects including preparing reports
and coordinating tasks to include assisting with quarterly training objectives for the team
How You'll Work.
Team & Collaboration
working with all stakeholders of an incident to ensure timely response and thorough communication and documentation; Provide incident and event commanders with support as needed i. e. paging, on-call list navigation, etc.; Lead and participate in the activities associated with a variety of departmental projects including preparing reports, material, documentation, and coordinating tasks to include assisting with quarterly training objectives for the team
Communication Scope
Excellent written and verbal communication skills; Ability to articulate technical issues into customer facing documentation
Process & Methodology
coordinating tasks
Full Job Description
**Say hello to opportunities.** If you’re looking to be part of what’s next in communication, you’re in the right place. At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio—AIR, AVA, and ACE—brings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere. With $2.5B+ in ARR and $250M invested in R&D annually, we’re building the future of AI-powered business communications. We are currently looking for an Event and Incident Administrator to take the responsibility for event analysis including investigation and auditing network trends, following the protocol for incident management, documenting all aspects of an incident and event correlation, working with all stakeholders of an incident to ensure timely response and thorough communication and documentation. If you have excellent communication skills and are looking for a position that can open up doors for you into a technical role, this is the position for you. Please note that this role requires on-site presence at our office 4 days a week to support effective collaboration and teamwork. The **Event and Incident Administrator** is responsible for leading a variety of facilitation and administrative support functions for planned maintenance (event) and unplanned maintenance (incident). **Responsibilities:** * Analyzing and reporting on events for correlation, thresholds, identifying false alarms, and evaluating alarm severity. * Root cause analysis and isolation of common and repetitive events to identify trends. * Reviewing past outages to determine new events and thresholds to implement into production. * Identify alarms triggered during a maintenance window that were not properly correlated. * Provide incident and event commanders with support as needed i.e. paging, on-call list navigation, etc. * Lead and maintain documents and ti
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