EVServiceOperationsEngineer

Here at EVSE we put our people first. Our talented, dedicated and passionate workforce strive to keep EVSE at the forefront of EV charging since our inception in 2015. Embracing a vision for a sustainable future, we are dedicated to delivering the latest EV charging technology for every household, business and commercial need. At EVSE Australia, we provide turnkey EV charging solutions that make the transition to electric vehicles easy for individuals, fleets, and companies. EVSE also owns and operates Exploren — Australia and New Zealand’s complete DC fast-charging network. Every charger on the Exploren network is owned and operated by us, which means when something goes wrong, we are responsible for fixing it. End to end. No passing the buck. Due to rapid growth and expansion, EVSE is seeking an experienced DC Service Engineer to join our Services Team on a full-time, on-site basis in Silverwater. You will work closely with our offshore monitoring team to ensure faults across the Exploren DC charging network are detected and escalated quickly. You will own the end-to-end resolution process - from remote diagnosis and OEM ticket management, to coordinating licensed electricians on site and closing off the job. You bring the technical background to understand what’s wrong, the composure to work under pressure, and the drive to see every fault through to resolution. RESPONSIBILITIES * Electrician Dispatch and Site Coordination – Determine when faults require on-site attendance and coordinate the scheduling of licensed electricians, providing clear briefing notes and following up on completed works * Scheduling and Coordination – Organise site visits, reactive servicing, and planned maintenance, managing 10+ active jobs daily across the network * End-to-End Fault Resolution – Own every fault from first detection through to final close-out, ensuring no asset is left unresolved. You are accountable for the outcome, not just the process * Offshore Team Collaboration – Wo