Absa
Banking
EUTAnalyst
Neural analysis suggests this role is
optimal for Mid+ candidates.
“EUT Analyst at Absa. Skills: Application systems, Desktop applications, Server troubleshooting. Manage implementation, maintenance, enhancement of applications systems. Drive convergence of technologies”
What You'll Achieve.
Enable use of appropriate platform technology; Ensure delivery of technology projects; Maintain high efficiency levels; Provide highest level of ATM availability; Deliver improved governance; Deliver improved risk management; Deliver improved controls; Deliver improved compliance requirements
Industry & Context.
Troubleshoot desktop operating systems; Troubleshoot desktop applications; Troubleshoot application servers; Troubleshoot desktop resources; Corrective actions; Devising improvements; Recommending changes; Resolve major complex live business problems; Provide second line support; Reviewing and providing advice; Provide diagnostic analysis; Identify the cause and resolution of issues
What They're Looking For.
Must Have
Further Education and Training Certificate (FETC): Physical, Mathematical, Computer and Life Sciences
What You'll Do.
Manage implementation
enhancement of applications systems
Drive convergence of technologies
Ensure delivery of technology projects
Liaise and negotiate with vendors
troubleshoot desktop operating systems
troubleshoot desktop applications
troubleshoot application servers
troubleshoot desktop resources
Monitor resource utilization and performance
Plan and execute preventive actions
Ensure PCs protected with antivirus
Ensure ATMs operating effectively
Ensure change management procedures adhered to
Provide functional expertise to resolve business problems
Provide second line support for end user hardware
Ensure information security guidelines implemented
Conduct UAT and OAT activities
Support various projects
Support business converting requirements to IT applications
Manage migration related activities
Supervise maintenance of End User hardware
Ensure proper testing occurs for changes
Provide technical support for software installation
Provide diagnostic analysis for issues
Review releases and assign testing tasks
Compile and review testing deliverables
Conduct installation procedure tests
Participate in testing results
Coordinate user acceptance testing
Coordinate back out testing
Conduct supporting documentation review
Conduct release test review
Coordinate post release testing
Validate and communicate testing results
Build relationship with country IT Risk
Contribute to improvement of risk profile
Drive own Performance Development
Identify training and development requirements
Formulate own development plan
Complete development plan within timescales
Undertake necessary training
How You'll Work.
Team & Collaboration
Liaise and negotiate with internal customers; Build relationship with country IT Risk and Governance team; Provide support wherever required
Communication Scope
Communicate results of testing activities
Process & Methodology
Ensure delivery of technology projects, Support various projects at different stages, Manage migration related activities
Full Job Description
### **Empowering Africa’s tomorrow, together…one story at a time.** With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. [My Career Development Portal](https://absahr.service-now.com/careerdevelopmentportal): **Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.** _**Job Summary**_ To manage the implementation, maintenance, and enhancement of all Applications systems to enable the use of appropriate platform technology, as an integral and reliable component of business process within country. Drive convergence of technologies, ensure delivery of technology projects associated with Applications and liaise and negotiate with internal customers and technology vendors. **_Job Description_** **Accountability: Time split: 40 %** * Installs, upgrades, configures and troubleshoots desktop operating systems as required by dependent services. * Installs, upgrades, configures and troubleshoots desktop applications e.g. Microsoft Office and other specialist banking applications as required by dependent services. * Installs, upgrades, configures, backs up and troubleshoots application servers, file and print, Teller, and other such servers. * Installs, upgrades, configures and troubleshoots desktop resources e.g. phones, printers, scanners, Card and PIN systems as required by dependent services. * Monitors resource utilization and performance of servers and resources and plans / executes preventive or corrective actions to maintain high efficiency levels. * Ensures that all PCs are duly protected with up-to-date antivirus definitions and latest release of patches. * Regularly monitors the incidence, trends, status and speed
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