Endeavour Group
Retail
EUCTechnicalSpecialist
“EUC Technical Specialist at Endeavour Group. Skills: End-user support, Technical troubleshooting, Customer service. Provide technical support to end users. Assist users with hardware issues”
Industry & Context.
Analytical skills; Troubleshooting skills; Problem-solving skills
On-site working all 5 days
What They're Looking For.
Must Have
Troubleshooting skills, In-depth knowledge of computer hardware, Knowledge of related software, Knowledge of operating systems, Experience installing hardware, Experience troubleshooting hardware, Effective oral communication, Effective written communication, Experience discussing issues, Experience solving issues, Experience with desktop support, Windows OS experience, Meeting room technologies experience, Microsoft Endpoint Management experience, Microsoft Active Directory experience, Dedication to customer service, SLA incident management
Nice to Have
Familiarity with end-user device hardware, Familiarity with end-user device software, Mobile iOS apps experience, Android apps experience, ServiceNow service management toolset understanding, InTune understanding, Google MDM understanding, Google apps understanding, Meraki understanding
What You'll Do.
Provide technical support to end users
Assist users with hardware issues
Assist users with software issues
Assist users with system issues
Maintain smooth business operations
Resolve problems efficiently
Provide ICT customer service
Respond to support tickets
Support meeting rooms
Ensure meeting rooms are ready
Provide software end-user support
Provide hardware end-user support
Undertake routine maintenance
Maintain technology equipment
Liaise with 3rd party vendors
Arrange warranty repairs
Offer IT support to hotels
Offer IT support to depots
Offer IT support to business
Maintain Asset management
Maintain Configuration management
Provide staff training
Provide staff development
Maintain procedural documentation
How You'll Work.
Team & Collaboration
Work with product team
Communication Scope
Oral communication; Written communication
Process & Methodology
SLA incident management
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