EUC/ITEngineer

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. As an EUC/IT Engineer, you'll play a key role in delivering dependable, on-site IT support across multiple client locations in Aberdeen. Working closely with customers, you’ll support and maintain desktops, laptops, AV systems and mobile devices, ensuring minimal disruption and maximum reliability. You'll also have an opportunity to be involved in project-style work, so adaptability, excellent communication, and a proactive mindset are essential. This role offers variety, challenge, and the chance to work across diverse environments – from office floors to offshore vessels – all while delivering excellent service and real impact. * Diagnose and carry out minor repairs on desktops, laptops and peripherals (RAM, HDDs, batteries, keyboards, etc.) * Install and troubleshoot supported software and standard mobile applications * Configure mobile devices for secure work use (email, VPN, MFA tools) * Set up, maintain, and support AV systems in meeting rooms and collaboration spaces * Provide basic troubleshooting support for printers and scanners, escalating to third-party vendors when needed * Deliver the above activities across client sites and on offshore assets as part of project delivery * Ensure consistent delivery in line with customer SLAs and excellent end-user experience **Requirements** * Previous experience in end-user computing (EUC) or desktop support roles, either in office-based or field-based settings * Experience working across multiple sites or customer environments is helpful * Ability to troubleshoot issues