Amazon UK Services Ltd.
Customer Service, Product Management, amazon customer service
EUSr.ProductManager,CustomerExperienceImprovement
“EU Sr. Product Manager, Customer Experience Improvement at Amazon UK Services Ltd.. Skills: Customer experience improvement, Product management, Strategic initiatives. Lead customer experience workstreams. Eliminate sources of friction”
What You'll Achieve.
Improve CX; Deliver results; Measurable improvements
Industry & Context.
Complex problem analysis; Root cause analysis; Data-driven decision making
What They're Looking For.
Must Have
Bachelor's degree or equivalent, Experience owning/driving roadmap strategy and definition, Experience with end to end product delivery, Experience with feature delivery and tradeoffs of a product, Experience as a product manager or owner, Experience owning technology products, Experience with product cycles of 6+ months, Experience in product or program management, product marketing, business development or technology
Nice to Have
Experience in influencing senior leadership through data driven insights, Experience working across functional teams and senior stakeholders
What You'll Do.
Lead customer experience workstreams
Eliminate sources of friction
Create scalable mechanisms
Drive organizational change
Establish data-driven approaches
Surface customer pain points
Drive upstream action
Understand AI reshaping CX product architectures
Influence strategic direction
Influence customer adoption decisions
Influence engineering approach
Influence business approach
Influence organization priorities
Influence senior leaders
Prioritize systemic customer experience issues
Address systemic customer experience issues
Advocate for customers
Deliver measurable outcomes
Write clear narratives
Present clear narratives
Coach high-performing teams
Develop high-performing teams
Create leadership opportunities
How You'll Work.
Team & Collaboration
Cross-functional teams; Multiple organizations; Senior leaders
Communication Scope
Clear narratives; Executive communication
Process & Methodology
Roadmap strategy, Product delivery, Product lifecycle management
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