ETIC,L&DCoordinator-Associate

**Line of Service** Advisory **Industry/Sector** Technology **Specialism** Managed Services **Management Level** Associate **Job Description & Summary** As an EMEA Alliances L&D Coordinator, you will play a key role in supporting and coordinating learning programmes that drive capability uplift across the Alliances business. You’ll manage learning initiatives, curate and maintain content, track certifications, and work with stakeholders across EMEA to deliver engaging learning experiences. This is a role for someone passionate about people development, organisation, and innovation — someone eager to help others learn and grow, while using automation and AI tools to make learning operations more efficient and impactful. Key Responsibilities Upskill Opportunities & Event Support • Coordinate and support in-person and virtual learning events, including Trailhead Academy courses, Study Halls, AUX, and Xpert2Pro initiatives. • Manage delivery logistics, scheduling, and communications to ensure a seamless learner experience. • Partner with Alliance Drivers and L&D leads to drive awareness and participation across territories. Content Management • Maintain and update learning content across internal platforms, including the EAIC Hub, Growth Center, and Connected Source. • Collaborate with the L&D Lead and alliance stakeholders to ensure materials are relevant, accessible, and up to date. Upskill Incentive Drives • Support the design and rollout of EMEA-wide upskilling initiatives aimed at driving certification and skill development. • Track progress, analyse participation data, and report outcomes to leadership. Mentoring Program Support • Coordinate the operational aspects of the Salesforce Certified Technical Architect (CTA) mentoring programme. • Support mentor-mentee engagement, track milestones, and ensure timely progress. Automation Collaboration • Work alongside the EAIC AI specialist and FridAI team to identify automation opportunities within L&D operations. • Help