ETFServicingOperations

**_About Northern Trust:_** Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. **Summary:** The ETF Operations Product Manager supports North American ETF servicing across the primary market lifecycle, including creation/redemption order support, basket production and dissemination, and settlement-related activities. This role partners with operations, oversight, and technology teams to support accurate execution, maintain strong operational controls, and drive ongoing process and system enhancements. **Major Duties:** * Oversee day-to-day ETF servicing activities across the primary market lifecycle, including creation/redemption order processing, basket production and dissemination, and settlement support * Monitor key workflow milestones, investigate exceptions, and coordinate timely resolution across internal teams and external operational parties * Coordinate with internal teams and external operational counterparts to manage inquiries, resolve issues, and maintain timely workflow execution * Produce, validate, and reconcile ETF operational data to support daily reporting, operational controls, and accurate processing * Maintain procedures, service documents, and operating guides to ensure documentation remains current as processes evolve * Execute and evidence ETF-specific controls in alignment with the established control framework * Partner with technology and operations teams to define business requirements, support testing, and validate enhancements * Drive cont