Allstate
EstimateShareAdjuster
“Estimate Share Adjuster at Allstate. Skills: Customer Service, Investigation, Communication, Negotiation, Problem Solving, Documentation. Virtually inspects damage to a vehicle. Writes damage repair estimates”
Industry & Context.
Problem Solver; Sharp critical thinking skills
May be required to attend 2 weeks of training held in person at our Dallas, TX office.
What They're Looking For.
Must Have
A dedicated workspace in your residence that is private and free from distractions, A minimum internet bandwidth of 50 MB down/5 MB up, Appropriate work surface and seating, Obtain an adjuster’s license in multiple markets, Obtain all required licenses within 60 days of hire, Maintain all licensing required for your role
Nice to Have
18 months or more experience writing auto collision estimates, Prior experience using an auto estimating program such as: CCC One
What You'll Do.
Virtually inspects damage to a vehicle
Writes damage repair estimates
Completes total loss valuations
Negotiates moderately complex and occasionally complex settlements with repair facilities
Estimates repair times for rental/loss of use
Investigate casualty (and applicable LOB (line of business)) claims
Performing detailed reviews of damage
Interpreting policies to determine coverage
emails and sometimes even video chat with customers to help them through a fast
and easy claims process
Incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress
Evaluate and negotiate claims settlements with customers
third party carriers and claimants
in accordance with all legal and business standard methodologies
Incorporate tactics in handling challenging and complex situations
Utilize multiple tools to get the job done in a fast-paced environment
including estimate tools
and additional settlement platforms
all while using your sharp critical thinking skills
Protect the company financially by executing policies along policy agreements
Keep a clear record of your work in a claims system that you will be trained on
Ensuring timely and accurate documentation is completed as you work on each claim
Summarize documents and enters into claim system notes
Documents a claim file with notes
and decision-making process
May work the Triage Tool and partners with the Good Hands Repair Network for vehicles that may be potential total losses
and determines reparability and if repairs can be settled rapidly
Investigates moderately complex or occasionally complex files
and determines reparability or total loss
Prepares damage estimates or valuation for moderately complex or occasionally complex claims and locates parts
Evaluates diminished value in a moderately complex or occasionally complex claim
Triage moderately complex and occasionally complex total loss claims
Initiates payments (QCP
etc. ) and pays appropriate parties
Negotiates and settles moderately complex and occasionally complex claims in accordance with business unit best practices
Responds to moderately complex and occasionally complex arbitrations contentions
How You'll Work.
Communication Scope
Effective Communicator; Use phone, emails and sometimes even video chat with customers; Offer the customer their preference of communication
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