Jackson-Triggs
Food & Beverage
EstateCoordinator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Estate Coordinator at Jackson-Triggs. Skills: Guest service, Relationship building, Hospitality operations. Deliver exceptional guest service. Maintain customer experience standards”
What You'll Achieve.
Encourage return visits
Industry & Context.
Availability weekends, Availability holidays, Availability evenings, Availability event dates, Work 5 days/week
What They're Looking For.
Must Have
2–3 years hospitality experience, 2–3 years retail experience, 2–3 years sales experience, 2–3 years restaurant experience, 2–3 years customer service experience, Smart Serve certified
Nice to Have
Post-secondary education preferred
What You'll Do.
Deliver exceptional guest service
Maintain customer experience standards
Develop best practices
Implement operational procedures
Address guest concerns
Execute winery experiences
Execute tasting programs
Oversee setup procedures
Oversee execution procedures
Oversee closing procedures
Support event execution
Utilize operational tools
Ensure guest areas clean
Ensure guest areas organized
Ensure guest areas stocked
Ensure guest areas service-ready
Act as Manager-on-Duty
Support restaurant operations
Support hospitality operations
Monitor presentation standards
Monitor cleanliness standards
Monitor service standards
Guide staff performance
Assist with pairings execution
Assist with seasonal features
Assist with dining experiences
Complete restaurant opening procedures
Complete restaurant service procedures
Complete restaurant closing procedures
Open retail operations
Close retail operations
Complete checklist completion
Maintain retail presentation
Ensure boutique readiness
Assist with inventory management
Assist with restocking
Report maintenance needs
Support Concierge operations
Coordinate large groups
Support event execution
Assist with event planning
Assist with setup coordination
Ensure smooth communication
Support staffing coordination
Support operational readiness
Supervise estate staff
Delegate responsibilities
Maintain accountability
Foster team environment
Support onboarding initiatives
Support staff training initiatives
Perform bank deposits
Manage inventory levels
Order operational supplies
Maintain brand presentation
Support operational planning
Assist with additional duties
Assist with estate initiatives
How You'll Work.
Team & Collaboration
Cross-departmental communication
Full Job Description
## Job Description: # Estate Coordinator – Jackson-Triggs Winery ## Who We Are At Jackson-Triggs, we pride ourselves on being humble, welcoming, and compassionate. As Canada’s most recognized wine brand, we believe wine has the unique power to bring people together. Guided by the mantra, “You are always welcome here,” we embrace diversity, celebrate creative expression, and foster a sense of belonging. ## Summary of Position The Estate Coordinator is responsible for delivering exceptional food, wine, retail, and hospitality experiences across all estate operations. This role supports the day-to-day execution of the winery experience, including Retail, Concierge, Tours, the Entourage Room restaurant, and Amphitheatre (AMP) events. The Estate Coordinator plays a key leadership role by supporting staff development, maintaining operational standards, ensuring smooth daily execution, and creating memorable guest experiences that encourage return visits. ## Duties & Responsibilities ### Guest Experience * Deliver exceptional guest service across all estate touchpoints including Retail, Concierge, Tours, AMP events, and the Entourage Room. * Collaborate with the Assistant Estate Manager to maintain and elevate customer experience standards. * Develop and implement best practices, systems, and operational procedures to enhance guest satisfaction. * Address guest concerns, questions, and service recovery situations professionally and promptly. * Support and execute unique winery experiences, tasting programs, and group tours. ### Estate Operations * Oversee setup, execution, and closing procedures for daily winery operations. * Support implementation and execution of winery tastings, group tours, estate events, and Amphitheatre experiences. * Utilize operational tools such as floor plans, transfer sheets, event packages, and organizational documents to ensure consistency and efficiency. * Ensure all guest-facing areas remain clean, organized, stocked, and service-ready. * Ac
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