Escrow. com
fintech
EscrowManager
“Escrow Manager at Escrow. com. Skills: escrow operations, payment processing, regulatory compliance, team management. Oversee payment operations and ensure regulatory compliance across our platform. Manage the daily escrow operations”
What You'll Achieve.
ensure escrow processes are accurate, efficient and compliant; operational excellence; enhance efficiency, reduce risk, and improve customer experience in payment operations; seamless operations across the business; scale payment operations in line with business growth; ensuring accuracy and timeliness; ensuring prompt resolution; ensuring all conditions are met and proper controls are in place
Industry & Context.
Excellent analytical and problem-solving skills; keen attention to detail
Willingness to work flexible hours when necessary to support business needs
What They're Looking For.
Must Have
Bachelor's degree in Accounting, Finance, Business, or a related field, Minimum 5 years of progressive experience in escrow operations, payments, or financial services, At least 2 years in a supervisory or management capacity, Must hold or be eligible to obtain an Escrow Manager License through DFPI (Department of Financial Protection and Innovation), Comprehensive knowledge of legal regulations governing escrow transactions and services, including DFPI requirements, Demonstrated experience managing accounting-related functions, including maintaining books, records, and accounts as required by regulatory bodies
Nice to Have
Experience with domestic and international payment methods (wire, ACH, check, SWIFT, IBAN) and real-time payment systems (Zelle, FedNow, RTP) preferred
What You'll Do.
Oversee payment operations and ensure regulatory compliance across our platform
Manage the daily escrow operations
Supervise payment processing workflow
Maintain adherence to state and federal regulations governing escrow services
review and approve financial transactions for escrow settlement
Oversee and manage the daily payment operations
ensuring escrow processes are accurate
efficient and compliant
Supervise and mentor a team of payments analysts
and performance feedback to ensure operational excellence
Maintain deep knowledge of banking processes
and transaction formats including wire
and real-time payment systems (Zelle
Serve as the primary point of contact with external banking institutions
resolving complex payment processing issues and maintaining banking relationships
Ensure compliance with all DFPI regulations and escrow laws
including maintenance of proper books
and accounts as required by legal regulations governing escrow transactions and services
Develop and implement process improvements to enhance efficiency
and improve customer experience in payment operations
Manage escalated customer inquiries and complex transaction issues
providing exceptional service while maintaining security protocols
Monitor key performance indicators and operational metrics
preparing regular reports for senior leadership
Lead initiatives to scale payment operations in line with business growth
Oversee the reconciliation of inbound payments with created transactions
ensuring accuracy and timeliness
Manage customer communication processes for payment issues
ensuring prompt resolution
Supervise anti-fraud procedures and controls
utilizing internal reporting systems and industry best practices
Review and approve exceptions to standard payment processing procedures
Oversee the review and release of escrow funds
ensuring all conditions are met and proper controls are in place
Supervise the disbursement process according to transaction terms and seller preferences
Ensure accurate reconciliation of outbound payments with closed escrow transactions
Manage escalated client inquiries and complex disbursement scenarios
How You'll Work.
Team & Collaboration
Collaborate with cross-functional teams including Compliance, Risk, Legal, and Product to ensure seamless operations across the business
Communication Scope
communication skills; verbal, written, and presentation skills
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