Amazon.com Services LLC
Logistics
EscalationsSplstFrench,WorldwideOperationsSecurity(WWOS)
“Escalations Splst - French, Worldwide Operations Security (WWOS) at Amazon.com Services LLC. Skills: Security risk monitoring, Crisis coordination, Incident resolution. Support drivers on-road. Support customers receiving shipments”
What You'll Achieve.
Mitigate security risks; Mitigate operational risks; Bring to successful resolution; Solve driver problems; Solve customer problems
Industry & Context.
Troubleshoot issues; Resolve issues
Shift work required, Support any schedule, Conversational French fluency
What They're Looking For.
Must Have
High school or equivalent diploma, Work flexible schedule/shift/work area, 3+ months customer service experience, 3+ months Operation Call/Command Center work environment
What You'll Do.
Support drivers on-road
Support customers receiving shipments
Research and troubleshoot incidents
Triage incidents during delivery
Resolve potential issues
Manage email communications
Manage phone communications
Provide support to functions
Support projects tasked by manager
Intake emergency incidents
Assist in notification process
How You'll Work.
Team & Collaboration
Internal and external customers; Amazon and their stakeholders
Communication Scope
Concise oral skills; Concise writing skills; Excellent communicator; Influencer
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