Amazon.com Services LLC
Investigation Loss Prevention, Real Estate/Facilities, Logistics
EscalationsSpecilistItalian,WorldwideOperationsSecurity(WWOS)
“Escalations Specilist Italian, Worldwide Operations Security (WWOS) at Amazon.com Services LLC. Skills: Security operations, Customer service, Crisis management. Support drivers on-road. Support customers receiving shipments”
What You'll Achieve.
Mitigate security risks; Mitigate operational risks; Bring to successful resolution
Industry & Context.
Troubleshooting issues; Conflict resolution
Shift work required, Support any schedule, Nights, weekends, holidays
What They're Looking For.
Must Have
High school or equivalent diploma, Conversational level fluency in Italian, 3+ months of customer service experience, 1+ years of experience with MS Office Suite, Typing skills at 35 words per minute
Nice to Have
3+ years of exceeding quota, Experience working in fast paced environments, Experience with written and verbal communication, Experience handling customers and conflict resolution, Bachelor’s degree, Experience in resolving conflicts
What You'll Do.
Support drivers on-road
Support customers receiving shipments
Research and troubleshoot incidents
Triage incidents during delivery
Communicate and influence effectively
Facilitate information flow
Resolve potential issues impacting delivery
Manage email and phone communications
Provide support to functions
Support projects tasked by management
Intake last mile emergency incidents
Assist in notification process
How You'll Work.
Team & Collaboration
Cross-functional coordination; Internal and external customers; Global Emergency Escalations team
Communication Scope
Concise oral skills; Concise writing skills
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