Amazon.com Services LLC
Investigation Loss Prevention, Real Estate/Facilities, Logistics
EscalationsSpecialistTurkish,WorldwideOperationsSecurity(WWOS)
“Escalations Specialist - Turkish, Worldwide Operations Security (WWOS) at Amazon.com Services LLC. Skills: Security operations, Customer support, Law enforcement liaison. Support drivers on-road. Support customers receiving shipments”
What You'll Achieve.
Bring security risks to resolution; Bring operational risks to resolution
Industry & Context.
Troubleshooting issues
Shift work required, Support any schedule, 24/7 operations support
What They're Looking For.
Must Have
High school or equivalent diploma, Work flexible schedule/shift/work area, 3+ months customer service experience, 3+ months Operation Call/Command Center work environment, Typing skills at 35 WPM
Nice to Have
Effective, clear, professional written and oral communication, Attention to detail, Effective communication, Composure, Empathy, Positive professional attitude
What You'll Do.
Support drivers on-road
Support customers receiving shipments
Research and troubleshoot with internal tools
Triage incidents during delivery
Resolve potential issues impacting delivery experience
Manage email communications
Manage phone communications
Provide support to other functions
Support projects tasked by management
Intake emergency incidents impacting operations
Intake incidents impacting life/safety
Intake incidents impacting Amazon brand
Assist in notification process of Amazon
Assist in notification process of stakeholders
How You'll Work.
Team & Collaboration
Flow of information between customers; Flow of information between internal teams
Communication Scope
Concise oral skills; Concise writing skills
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