Amazon.com Services LLC
Logistics
EscalationsSpecialist-Romanian,WorldwideOperationsSecurity(WWOS)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Escalations Specialist - Romanian, Worldwide Operations Security (WWOS) at Amazon.com Services LLC. Skills: Process management, Cross-functional coordination, Vendor management. Manage daily operations. Oversee operational processes”
What You'll Achieve.
Improve operational efficiency; Ensure smooth operations
Industry & Context.
Process improvement
What They're Looking For.
Must Have
5+ years of experience in operations, Experience with process improvement methodologies, Experience managing cross-functional projects, Experience with vendor management, Experience with operational metrics and reporting
Nice to Have
Experience in a fast-paced environment, Experience with resource planning and allocation, Experience with continuous improvement initiatives
What You'll Do.
Manage daily operations
Oversee operational processes
Coordinate cross-functional teams
Manage vendor relationships
Track and report on operational metrics
Identify areas for process improvement
Implement process improvements
Plan and allocate resources
How You'll Work.
Team & Collaboration
Cross-functional teams; Vendor relationships
Process & Methodology
Cross-functional projects
Full Job Description
Amazon is seeking articulate, strategic applicants with a desire to work directly with customers, law enforcement and drivers to mitigate security and operational risks and bring to successful resolution in support of our Shipping and Delivery Support (SDS). SDS is the heart of transportation across the Amazon Supply Chain network, supporting multiple regions such as US, CA, MX, UK, India, and many countries within EU. It ensures hassle-free, timely pick-up and delivery of freight from vendors to Amazon Fulfillment Centers (FC), carrier hubs, and customers. The applicant will exemplify the Amazon Customer Service goal to be Earth’s most customer-centric company by solving driver and customer problems appearing throughout all delivery experiences. This unique role handles law enforcement, customer and driver contacts through different communication channels including phone, email, and chat. Demonstrated ownership, customer obsession, and concise oral and writing skills are crucial requirements for this role. This role will be located at our Global Security Operations Center (GSOC). The GSOC provides: global, regional, localized crisis management coordination and facilitation, regional geopolitical and security risk monitoring and expertise, and assistance with alarm monitoring services for Amazon’s regional locations, coordinates and facilitates the crisis management response to significant Workplace Incident Management events (workplace violence; WIM), troubleshoots issues with the alarm access control system, and issues credentials to critical data locations, among other daily service and projects Key job responsibilities - Support to drivers on-road and customers receiving shipments handled by Amazon Logistics by researching and troubleshooting with internal tools along with triaging incidents which could occur during delivery of customer’s orders. - Be an excellent communicator and influencer with the ability to facilitate the flow of information between differen
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