Amazon.com Services LLC
Investigation Loss Prevention, Real Estate/Facilities, Logistics
EscalationsSpecialistJapanese,WorldwideOperationsSecurity(WWOS)
“Escalations Specialist - Japanese, Worldwide Operations Security (WWOS) at Amazon.com Services LLC. Skills: Security operations, Escalations management, Customer support, Law enforcement liaison. Research and troubleshoot incidents. Triage incidents during delivery”
Industry & Context.
Troubleshooting
Shift work required, Nights required, Weekends required, Public Holidays required, Support any schedule, Day shifts, Night shifts, Mixed shifts
What They're Looking For.
Must Have
High school or equivalent diploma, 3+ months customer service experience, 3+ months Operation Call/Command Center work environment, Typing skills at 35 WPM
Nice to Have
Effective written and oral communication, Attention to detail, Effective communication, Composure, Empathy, Positive professional attitude
What You'll Do.
Research and troubleshoot incidents
Triage incidents during delivery
Facilitate information flow
Resolve issues impacting delivery
Manage email communications
Manage phone communications
Support other functions
Intake emergency incidents
Assist in notification process
How You'll Work.
Team & Collaboration
Internal customers; External customers; Law enforcement; Drivers; Customers; Delivery Service Providers; Station Managers; Customer Service Associates; Amazon Logistics Customers
Communication Scope
Concise oral skills; Concise writing skills
Applying for this Escalations Specialist - Japanese, Worldwide Operations Security (WWOS) role?
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