ADCI HYD 13 SEZ - H84
Sales, Advertising, Account Management, international stores
EscalationProcessSpecialist,SAS
“Escalation Process Specialist, SAS at ADCI HYD 13 SEZ - H84. Skills: Escalation management, Process improvement, Stakeholder engagement. Resolve complex issues. Identify process gaps”
What You'll Achieve.
Improve Selling Partner engagement; Improve Selling Partner satisfaction; Scale long term solutions
Industry & Context.
Problem solver; Analytical thinking; Creative solutions; Scalable solutions; Deep dive
What They're Looking For.
Must Have
3+ years digital advertising, 3+ years client facing roles, 2+ years sales experience, 2+ years account management experience, Experience with Excel, Experience analyzing data, Experience with best practices
Nice to Have
Experience analyzing key open issues, Experience analyzing resolution metrics, Experience in relationship management, Technology experience, Start-ups experience, SaaS Platforms experience
What You'll Do.
Resolve complex issues
Identify process gaps
Own resolution of escalated tasks
Liaise with internal departments
Resolve Selling Partner issues
Resolve Selling Partner questions
Demonstrate time-management skills
Drive excellence in Selling Partner experience
Contribute to process improvements
Assist with standard operating procedures
Assist with processes
Surface best practices
How You'll Work.
Team & Collaboration
Work with internal stakeholders; Work with Selling Partners; Work with Account Managers; Cross-functional teams
Communication Scope
Functional skills; Communication skills
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